Kaitlin Jones, SHRM-CP, HRM

* Directed daily HR operations for a manufacturing facility, overseeing recruiting, employee relations, compliance, onboarding, and talent development initiatives. * Developed and implemented strategic HR initiatives focused on high-performance culture, employee retention, leadership development, and workforce engagement. * Partnered with executive leadership and department managers to align HR strategies with operational and business objectives. * Led organizational development projects including department restructuring, tiered career progression models, training programs, and performance improvement initiatives. * Managed complex employee relations matters, investigations, policy administration, and corrective action processes while promoting a fair and consistent workplace. * Improved HR systems and processes through data-driven decision making, continuous improvement practices, and implementation of employee-focused resources and programs.

* Partnered with plant leadership to support employee relations, performance management, and workforce planning in a manufacturing environment. * Led full-cycle recruiting efforts for hourly and salaried positions, including sourcing, interviewing, onboarding, and retention initiatives. * Supported managers with coaching, policy interpretation, corrective actions, and conflict resolution while ensuring compliance with company policies and employment practices. * Helped drive employee engagement and culture initiatives aligned with operational goals, safety, and continuous improvement efforts. * Assisted with compensation, attendance management, benefits administration, and HR process improvements to enhance employee experience. * Collaborated cross-functionally with operations, engineering, and leadership teams to support business objectives and organizational growth.

* Managed and resolved employee inquiries through a case management system, ensuring timely follow-up, accurate documentation, and effective issue resolution. * Provided support to employees regarding payroll, benefits, attendance, leave of absence, and HR policy questions while maintaining confidentiality. * Logged, tracked, and updated employee cases to ensure compliance with internal procedures and service-level expectations. * Partnered with internal departments and leadership teams to research and resolve complex employee concerns and escalations. * Delivered high-volume customer support in a fast-paced environment while maintaining professionalism, accuracy, and strong communication. * Assisted with HR administrative processes, employee records management, and continuous improvement efforts to enhance employee support services.

* Managed over 30 associates to achieve operations metrics. *Conducted daily and weekly performance meetings. * Coached and train new associates. * Managed employee relations investigations. * Analyzed and oversee scheduling and staffing requirements. * Managed the safety and security issues for the team. * Oversaw the performance management for the associates. * Managed the Sort, On Road, and RTS system. * Prepared productivity and metrics reports for upper management. *Ensured all the quality standards are met.

* Full Cycle Recruiter for I.T. candidates. * Created job requisitions with Workday (ATS). * Supported multiple recruiters daily to help candidates through the onboarding/pre-employment process. * Initiated and monitored background checks for candidates through a Cisive. * Moved candidates ready for hire in the onboarding process when the background is completed. * Initiated sponsorship cases for foreign national candidates. * Communicated with candidates and co-workers on daily updates. * Created S.O.P’s for internal and external PEP. * Team Lead on Cross OpCo projects.

* Scheduled new hires for pre-employment testing. * Conducted background checks. * Conducted administration portion of new-hire orientation. * Organized all HR department records, employment files and maintains operation of office equipment. * Conducted phone screens and scheduled interviews.