kaitlin bartels

locomotive attendant

About

I have seven years of experience in the customer service industry, and I am looking for a career that is the opposite of a desk job and that allows me to use my skills to their full potential, preferably in the rail industry.

Country

canada

City

longueuil

Industry

transportation/trucking/railroad

Skill

customer service, teamwork, microsoft office, microsoft excel, microsoft word, microsoft powerpoint

Experience

locomotive attendant

via rail canada

disputes advisor

rbc

2017-11 - 2018-3 · 5 mos

fraud agent

rbc

2015-9 - 2017-4 · 1 yr 8 mos

* Handled incoming calls concerning clients' lost or stolen credit cards, as well as fraud claims. * Handled multiple computer applications while assisting clients with their queries. * Analyzed and assessed accounts to solve clients’ credit card issues in an efficient manner.

waitress

montreal hot dog station

2012-10 - 2015-4 · 2 yrs 7 mos

waitress and bartender

sheraton montreal airport hotel

2014-5 - 2014-8 · 4 mos

dual fraud agent

rbc

2017-4 - 2017-11 · 8 mos

* Provided guidance and answered other agents' questions about complex situations. * Handled second-level escalations and resolved problems to ensure client satisfaction. * Interacted with Visa International to provide emergency services to clients. * Mitigated financial loss by reinforcing RBC security procedures.