Kaique Silva

Account Management and Client Relationship • Serve as the primary point of contact for sellers and business partners. • Build and maintain strong relationships, helping them expand their operations on Amazon. • Provide insights and strategies to optimize sales and enhance the customer experience. Data Analysis and Strategic Decision-Making • Monitor performance metrics such as sales, traffic, and conversion rates. • Identify growth opportunities and areas for improvement. • Use data-driven insights to create action plans that drive success for managed accounts. Business Growth and Expansion • Help sellers explore new markets and categories within Amazon. • Offer recommendations on advertising, pricing, and catalog optimization. • Work with different teams to implement customized solutions. Strategy and Innovation • Identify market trends and anticipate customer needs. • Propose innovative solutions to enhance sellers’ competitiveness on the platform. • Contribute to the development of new tools and processes within Amazon. Partner Support and Education • Train sellers on Amazon’s best practices. • Address operational challenges and ensure compliance with company policies. • Provide ongoing support to optimize account performance

Lead Generation and Qualification • Generate, qualify, and forward leads to the sales team to ensure they receive promising opportunities ready for conversion. • Optimize the sales process to increase the chances of success. Market Research • Identify potential leads (prospective clients) who could benefit from the product offered. • Conduct market research to find companies and contacts that match the Ideal Customer Profile (ICP). Cold Outreach • Perform cold calls and send cold emails to generate interest and initiate conversations with potential clients. This approach ensures a more efficient sales pipeline and contributes to the overall success of the sales team.

Administrative and Customer Service Activities Student and Parent Support • Welcoming and guiding students and parents. • Providing information about courses, schedules, payments, and school services. Administrative Tasks • Recording data and managing academic documents. • Organizing enrollment and re-enrollment processes. Pedagogical Support • Assisting the teaching staff to ensure smooth operations within the department. Skills Required • Strong communication and organizational abilities. • Proficiency in customer service and knowledge of the institution’s administrative routines. This role is focused on ensuring operational efficiency and student satisfaction.

Cursando a pós-graduação em Marketing e Mídias Sociais, estou aprimorando meus conhecimentos em estratégias digitais, branding, comportamento do consumidor e marketing de conteúdo. Desenvolvo habilidades em análise de dados, SEO, gestão de redes sociais e publicidade online, além de compreender tendências do mercado e a importância do engajamento com o público. Essa formação está me preparando para criar e executar campanhas eficazes, utilizando a comunicação digital de forma estratégica para fortalecer marcas e gerar resultados.

Durante a graduação em Administração de Empresas, desenvolvi habilidades em gestão, estratégia e liderança, além de conhecimentos em finanças, marketing, gestão de pessoas, logística e empreendedorismo. Aprimorei minha capacidade analítica e resolutiva, a tomada de decisão estratégica e a adaptação às mudanças do mercado. Também fortaleci habilidades interpessoais, como comunicação, trabalho em equipe e liderança, aplicando a teoria na prática por meio de cases e projetos. Essa formação me proporcionou uma visão ampla do mundo dos negócios e me preparou para enfrentar desafios com uma mentalidade estratégica e proativa.