Pang Kai Qi

Results-oriented HR Operations professional with experience in end-to-end employee lifecycle management within a shared services environment. Skilled in managing contract renewals, re-employment, transfers, appointment changes, and exit processes while ensuring accuracy, compliance, and timely HR service delivery. Experienced in maintaining HRIS data integrity, processing HR documentation, supporting payroll coordination, and improving operational efficiency through process standardization and SOP enhancement. Strong collaborator with the ability to work across stakeholders to resolve HR and data-related issues, streamline workflows, and contribute to continuous improvement initiatives. Committed to delivering high-quality HR support while meeting service level agreements (SLAs) and enhancing employee experience. Core HR Competencies • HR Operations & Shared Services • Employee Lifecycle Management • Workday HRIS Administration • ServiceNow Case & Workflow Management • Contract Renewal & Re-employment • Exit Management & Payroll Coordination • HR Documentation & Compliance • Data Validation & Data Integrity • Process Improvement & SOP Enhancement • Stakeholder & Employee Support • SLA & Service Delivery Management

HR professional with experience in supporting end-to-end employee lifecycle processes, including onboarding, offboarding, contract renewal, performance management, and employee engagement initiatives. Skilled in coordinating new hire orientation programs, medical and security screenings, and serving as a key point of contact for employee support and HR-related inquiries. Experienced in utilizing SAP SuccessFactors to manage HR processes, employee records, performance cycles, and HR documentation efficiently. Strong ability to build effective relationships across all organizational levels while providing guidance on employee relations, development, retention, and change management initiatives. Proficient in supporting organizational development strategies, employee engagement activities, and HR governance by maintaining centralized HR knowledge repositories, ensuring compliance with HR policies and controls, and contributing to continuous improvement and ad-hoc HR projects. Core HR Competencies • HR Operations & Employee Lifecycle Management • SAP SuccessFactors Administration • Onboarding & Offboarding Coordination • Performance Management & Contract Renewal • Employee Relations & Engagement • Organizational Development & Change Management • HR Governance & Policy Compliance • HR Documentation & Knowledge Management • Stakeholder Management & Employee Support • Team Building & Employee Experience Initiatives

Versatile HR and Operations professional with experience supporting recruitment, payroll administration, leave management, attendance tracking, training coordination, and government reporting. Skilled in utilizing Info-Tech HR System and Time Management Systems (TMS) to manage employee records, payroll processes, leave administration, and workforce attendance efficiently. In addition to HR responsibilities, experienced in overseeing production operations to ensure smooth workflow, production scheduling, quality control, and compliance with food safety and regulatory standards including FSSC 22000 and SFA requirements. Strong capability in maintaining operational documentation, monitoring raw material quality, and supporting continuous operational efficiency and compliance. Core Competencies • HR Operations & Administration • Info-Tech HR System & TMS Administration • Recruitment & Payroll Support • Leave & Attendance Management • Training Coordination & Records Management • Government Reporting & Compliance • Production Operations Coordination • Quality Control & Documentation • FSSC 22000 & SFA Compliance Support • Production Scheduling & Operational Support • Process Coordination & Stakeholder Support

Business development and industry engagement professional with experience supporting training partnerships, workforce development initiatives, and Continuing Education & Training (CET) programs. Skilled in promoting programs such as Professional Conversion Programs (PCP), Work-Study Programs (WSP), SGUnited Skills (SGUS), customized training courses, and internship opportunities aligned with industry demands and SkillsFuture initiatives. Experienced in engaging stakeholders to identify training needs, coordinating with internal teams to match organizational capabilities with partnership opportunities, and supporting collaboration initiatives with industry partners. Proficient in using scheduling software tools for course timetabling and coordination of CET programs to ensure smooth operational delivery. Core Competencies • Business Development & Industry Engagement • Continuing Education & Training (CET) Support • SkillsFuture & Workforce Development Programs • Stakeholder & Partnership Management • Training Needs Analysis • Program Coordination & Administration • Course Scheduling & Timetabling • Internship & Training Coordination • Government Training Initiatives Support • Cross-Functional Collaboration

Detail-oriented HR and Administrative professional with experience supporting recruitment, work pass administration, payroll processing, leave management, attendance tracking, and employee engagement activities. Skilled in maintaining HR records, coordinating training arrangements, handling government surveys, and supporting monthly HR reporting to ensure smooth HR operations. Experienced in managing administrative functions including travel coordination, vendor liaison, office and facility management, courier arrangements, procurement sourcing, and maintenance of office supplies. Strong ability to coordinate with internal stakeholders and external vendors to support daily business operations efficiently. Core Competencies • HR Operations & Administration • Recruitment & Job Advertisement Support • Work Pass Application & Administration • Payroll, Leave & Attendance Management • Time Management System (TMS) Administration • Employee Engagement & Training Coordination • Government Reporting & Compliance Support • Vendor & Facility Management • Travel & Logistics Coordination • Office Administration & Procurement Support • Stakeholder Coordination & Operational Support

-Attached and interned under Food Department, and assigned to different food production plant to experience the production line -Familiarised and studied different dairy product production lines (included Pasteurized, UHT milk product, Cheese production, Milk Powder and Milk sweet tablet plant) -Quality Control and Assurance Department to conduct routine quality check on raw materials and finished products in microbiology and chemical check. -Research and Development Department to assist in developing beverage in substituting of food additives

This internship is a Business design Infused with Technology Experience (B.I.T.E) programme. I am under Product Innovation Team, which is involved in improving, modifying the food products such as bakery products. I have conducted Quality Control Test for packaging by using such as Oxygen Transmission Rate (OTR) and Water Vapour Transmission Rate (WVTR). I have also carried out real experience for food product on Accerelated Shelf Life Testing(ASLT) and Product Processing under GMP and HACCP Standard.

Assisted and facilitated the students within 14 days overseas communicate service event. September-October 2015 @ Danang,VietNam March2016@ Ho Chi Minh City,VietNam

-Compiling documents such as daily selling record and delivery order -Maintaining good relationship with suppliers

I have experienced in being as a Programme Coordinator, whose job is to ensure the overseas trip with the facilitators is smooth as well as coordinate between the partner school and Singapore Polytechnic if there is any emergency. Besides that, I have also joined Co Curriculum Activities (CCAs) such as SP Library Club as a main committee of Treasurer in year 2015/2016.