Kai M.

• Enabled smooth implementation of operations by overhauling IT infrastructure and development teams; post-senior staff departures and orchestrating company-wide shift to remote work during COVID-19. • Created and implemented a capacity planning framework to improve Sales, Dealing, and Settlements departments, resolve complex issues, and accelerate growth. • Achieved flawless security track record by designing and utilising holistic IT security and training initiatives under industry regulations as well as maintenance of sensitive data. • Attained notable cost efficiencies by leading the transition of essential infrastructure to a cloud-based platform. • Provided Dynamics 365 CRM and elevated online interfaces to expand client interaction and facilitate trade performance as per company’s objectives. • Maximised resource utilisation and drove business profitability whilst overseeing large-scale budgets, applying expense-saving initiatives, and carrying out innovative IT practices in line with set goals.

• Boosted overall operational efficiency and validated data protection by steering full-cycle IT operations, leading support services tendering, and deploying network and security refreshes. • Successfully obtained an Electronic Money license and seamlessly integrated the SWIFT banking platform to improve financial management and compliance. • Increased operational efficiency and cultivated a cohesive working environment for combined organisation whilst leading post-merger building of new office for FCE and GRP and executed relocation of all systems and services. • Promoted from consultant to IT Director position by demonstrating exceptional performance and service and showcasing strong work ethic.

Responsible for directing the Retail and PMO functions and ensuring a smooth transition after the acquisition of Orderwork in April 2014. Successfully integrated four newly acquired businesses into our operations. I also took on consultancy roles, working with one of our biggest Retail customers to develop a new services arm focused on small business IT systems. I oversaw the implementation of compliance and regulatory frameworks in line with ISO and PCI standards. Escalation point for the Retail, Group IT, and PMO functions and provided consultancy services for complex and critical projects.

Shareholder and director of a venture-funded channel-only services supplier. Overall responsibility for all operational aspects of the business. Focused on the building and continual improvement of the Professional Services team and the Retail Service Desk. 21% revenue growth along with a 66% growth in profits doubling the workforce to over 40.

Engineering Manager responsible for Networking, Security, Unified Communications, Infrastructure, and Data Centres. Managing staff based in London, Chelmsford, and India. Included a secondment to BT Global Services as a consultant to work in the Technical Operations Centre for the duration of the Olympic and Paralympic games.

Responsible for all aspects of the IT support and infrastructure for a successful and rapidly expanding foreign exchange company. Managing a team of 11, supporting four functional divisions (Retail, Wholesale, Commercial and Speculative Trading) with over 600 staff.