Joe Zinger

Establishes and directs the strategic goals, policies and procedures for the Information Technology department. Responsible for Infrastructure, Banking Systems Support and contributes to high priority projects that demonstrate the Fidelity Banks "Right By You" commitment.

Technology Strategist supporting emerging technology capabilities and proof of concept initiatives. Dedicated to maximizing efficiency of business and technology frameworks.

Managed a small, high functioning team of IT strategists focused on the creation of transformational strategic plans, and assisting our business with technology consulting on a variety of technical topics. Created and implemented a strategic framework and operating model that was adopted by the CIO to manage technology strategies across the organization.

Technology leader focused on researching emerging technologies, managing our portfolio of strategic IT projects and developing an Enterprise Technology Plan. Communicated transformational strategic initiatives to all levels of the organization

Responsible for working across Digital Channel projects to develop long range business technology plans, defined target architectures and created technology roadmaps while identifying key business process enhancements.

Managed Enterprise Architecture teammates who were focused on implementing and promoting Service Oriented Architecture SOA concepts and standards in the Duke organization.

Leader of 13-17 geographically dispersed Web Methods, BI and Solution Architect resources. Developed Solution Architects strategic direction and engagement model while enhancing my skills in customer relationship management.

Responsible for managing a team of 10 – 15 developers focused on enhancing and supporting systems used to manage the electric grid. Team was required to follow the SDLC process and provide technical support for lines of business.

Responsible for managing a team of 12 – 15 developers focused on customer service applications including CSR productivity tools, IVR technology, and external customer self service applications. Goal to transform high touch transactions through technology achieved through transaction analysis and strategic investments. This role utilized Business Process documentation and improvement along with process improvements and extensive vendor management.