Jyoti Verma

Assistant Manager @ Genpact

About

As an Assistant Manager at Genpact, I have been handling teams size of 60+now from 1 year on an elevated role.intotal of 6 years of experience in team handling.Worked as Training Team Leader and operations lead. I am also a Certified Scrum Master and an agile enthusiast, who is always ready to collaborate, brainstorm, and take on challenges. I have handled multiple teams in different domains simultaneously, with up to 22 team members, and performed various roles, such as training, mentoring, coaching, capacity planning, conflict management, attrition forecasting, and production. I have also conducted reviews and handled stakeholders' feedback from different regions and industries, such as UK banks, insurance, Google, social media, and server providers. My achievements include improving time management and prioritization, delivering better products and satisfaction, and learning new technologies.

Country

India

City

Hyderabad

Industry

Management Consulting

Skill

Employee Training, Shrinkage, Problem Solving, Collaborative Problem Solving, Analytical Skills, Problem Analysis, Analytic Problem Solving, Critical Thinking, Attrition, Strategic Planning, Training, Training and Development (HR), Customer Escalation Management, Escalation Resolution, Escalations Management, Metric Management, Reviews, Operations Management, Generative AI, Client Relations

Experience

Assistant Manager

Genpact

2015-3 - Present · 11 yrs 7 mos

Hyderabad, Telangana, India

Facilitating discussion on how to meet KPI’s, capacity planning, facilitating discussion between stakeholders to meet the tagets in efficiency and effectiveness. . Escalating the project related impediments to stakeholders in reviews. Managing and forecasting the capacity planning for billing, staffing, back-filling and also forecasting possible attrition. Also managed transitions of new tasks to production. Managing the KPI’s to meet the project goals. Facilitated the coaching required to meet the project goals. Handled multiple teams and projects simultaneously on different projects of Team size 15+.Worked with clients like Meta, Google,HSBC etc.