Jyothicaa S Sibal

 Bridge between the Customer and Management.  Highest point of escalation for the customers and resolve the issues in win –win situation  Taking care of the various projects (ongoing and in pipeline) with respect to the overall activities in coordination with various departments for the customers.  Interacting with the Clients and assisting the team in taking care of complete after sales activity which constitutes payment collections, freezing modifications, Bank follow-ups, forwarding communication project developments, raising demand letters, handing over and taking over process, escalation calls taking care of customer satisfaction after sales.,  Devising the feedback process, surveys for all the ongoing and completed projects.  Studying the Bank process & supporting the customer in availing loan. Interacting with various banks for the project approval for loan process for the clients.

 Operate as an important link between the client and the senior management for the account  Interface with clients frequently and maintain an excellent relationship with them  Seek avenues for new business  Participate in management / client discussion calls  Accountable for new tests in the team  Participate in new projects / implementation of projects  Work with accounts to ensure invoicing done on time and alert team management about delayed invoicing and payments  New team implementation/ team expansion activities  Process technical technology relevant to work environment  Weekly monthly review meetings with team’s senior manager/ account management and clients

 Track shift utilization, capacity, accuracy of projects, attendance, training, productivity, deadline adherence and quality, and other management reports  Handle escalated calls from clients  Responsible for ensuring workflow accountability  Ensure print and electronic security and physical access procedures are followed by the team  Oversee projects from start to completion  Troubleshoot and rectify technical issues as and when necessary  Oversee and coordinate the day-to-day shift activities  Set-up work, shift schedules, evaluate recommended software and deal with and report any problems that may arise  Responsible for quality and timely completion of all projects  Delegate and manage production capacity on the shift  Ensure adherence to process  Ensure workflow in adherence with the project life cycle.  Develop strong inter-personal relationships with the team  Coach, counsel and train team members  Develop an environment that provides motivation and development opportunities for the team  Introduce initiatives for team development  Recognize and reward performance and ensure welfare measures are carried out

 Interface with customers frequently and maintain an excellent relationship with them  Handle escalated calls from customers  Have been awarded Chennai 1st and All India 2nd in 2 competitions held in June’03 and Jan’04

 Was part of Invitation Panel for Sheraton Group of Hotels to market and sell the Hotel Memberships  Interact with the guests and collate the feedback, experiences to provide better hospitality across the Sheraton Group