Jordan Wind

• Analyze client’s business processes to design and develop user experiences and automation to improve functionality and ROI. • Build strong partnership relationships with client’s project managers and stakeholders. • Train administrators, managers, and sales and marketing users at multiple levels to improve client success. • Executes Salesforce configuration changes including user management, page layouts, fields, flows, custom settings, reports, and dashboards.

• Executed the contract management of over 100 contracts. • Optimized website content, analytics, and SEO for improved marketing engagement. • Coordinated the marketing and communication streams via Hubspot across 7 departments. • Implemented leadership development projects through marketing, outreach, follow-up, data analysis, and deliverables management.

• Recruited, screened, trained, evaluated, recognized, and managed over 500 annual volunteers. • Developed, analyzed, and optimized client and inventory data using Salesforce. • Maximized and maintained operational procedures of the 1.5-million-pound food distribution operation. • Aided in expanding hunger-related community programs. • Leveraged Salesforce to yield data useful for grant writing and fundraising. • Streamlined the client shopping experience at the pantry of over 14,500 annual visits.

• Pioneered in starting the Berlin Food Pantry. • Recruited & trained pantry volunteers. • United 4 different churches together under one new 501 c3. • Crafted pantry role descriptions. • Created organizational and physical structures of the pantry. • Oversaw the Berlin Food Pantry daily operation. • Gave public presentations to the congregation of 300 people during Sunday services 6 times a year. • Managed weekly and holiday programs such as life coaching, Christmas events, and facility use while senior leadership was on sabbatical and sick leave. • Programmed and executed conferences, service projects, and fundraisers for 20 - 30 middle and high school students and adults. • Led and taught weekly youth mentoring nights comprised of 20-30 middle and high school students. • Oversaw, recruited, and trained adults to mentor students

• Gave public presentations to the congregation of 250 people during Sunday services 6 times a year. • Planned and coordinated community service projects with 4 other local churches. • Programmed and executed conferences, community service projects, and fundraisers for 20 - 30 middle and high school students and adults. • Programmed and taught weekly youth mentoring nights comprised of 15 middle and high school students and adults. • Oversaw, recruited, and developed adults to mentor students. • Managed weekly events such as life coaching and facility use while senior leadership was on sabbatical.

• Trained and assisted clients with mental illness in activities of daily living and personal care. • Provided advocacy, support, referral, and transportation services to clients. • Provided the appropriate level of crisis intervention and/or support to clients in crisis. • Prepared weekly billing documentation of work done with the clients.

• Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. • Discovered and responded to customer needs. • Maintained a clean and organized workspace so that partners can locate resources and product as needed. • Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. • Followed health, safety, and sanitation guidelines for all products.

• Programmed and executed conferences, service projects, and fundraisers for 50-60 middle school students and adults. • Led and taught middle school mentoring nights. • Oversaw, recruited, and trained 5-7 adults to mentor students. • Mentored 4-5 8th grade guys.