JW L.

As a Tier2 Network/Ops Engineer at Rakuten since May 2023, I contribute to the efficient operation of CPaaS platforms through incident response, system monitoring, and operational support. My role focuses on ensuring seamless connectivity and optimizing infrastructure reliability in collaboration with cross-functional teams. My prior experience includes roles at ResMed, CDNetworks, and IT staffing agencies, where I specialized in application support, technical solutions, and network/system troubleshooting. Proficient in Chinese, Japanese (JLPT N1), and English, I bring a multilingual approach to technical problem-solving and team collaboration.