Jutamas Kantasung

- Client manager (FSI). - Work directly with clients at a variety of levels. as well as internal sales teams such as Sales Specialists, pre-sales architects project manager and post sale. - Managed and nurtured relationships with key clients, ensuring high levels of satisfaction and retention. - Developed and implemented strategic account plans to drive business growth. - Coordinated with internal and external stakeholders to ensure seamless project execution and client satisfaction. - Understanding the client and the industry in which they operate will be a core focus of this role. - Manage and grow relationships to drive expansion and renewals across all solutions and services - Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals. - Acted as the primary point of contact for clients, addressing and resolving any issues or concerns promptly. - Utilized strong problem-solving skills to ensure client satisfaction and maintain long-term relationships. - Minimizes churn and maximizes retention in assigned accounts.

- Generate new lead through account research, networking and calling. - Proactively build pipeline with both new and existing customers. - Create new business opportunities with new clients including government and manufacturing. - Customer service experience to handle clients and customers from different industries and backgrounds. - Organizational ability and attention to detail to manage multiple accounts at one time. - Build and maintain relationships with clients and partners by understanding their focus and needs.

- Obtain, customer requirements, design, presentation and recommend solutions based on Best Practice. - Coordinates closely with internal sales, sales support, and professional service to align solution design with customers’ business requirements. - Responding to RFP/RFI (Request for proposal/information). - Understanding and learning company products and demonstrating the system to prospects.

- Providing customers with IT support via desktop solutions, chat functions, emails, and calls. - Troubleshooting IT issues by asking customers targeted questions. Following up on technical queries and providing prompt feedback.