Justyna Tywoniuk

In my current position SAM Solution Architect I am responsible for high-quality, scalable solution designs in Order Management, Billing and Pricing Area. Before, I was working as IT Champion supporting various projects: - leading 'Eatonform' project to outsource Invoice Printing and Mailing for Mettler-Toledo US - supporting Hybris e-Commerce software implementation -> responsible for integration with SAP CRM/ECC components in Order Execution, Pricing and Customer Data Management areas - SAP template roll-out project for Mettler-Toledo Rainin in US -> I was leading Credit Card Payment functionality implementation - design of SAP CRM backend solution for eProcurement project - SAP template roll-out project for Mettler-Toledo UK - SAP template roll-out project for China Hub

I was responsible for: - Business operation support and SAP consulting for Nestle European Zone (2nd line support) - Leading Customer Service Process Efficiency Review in Nestle UK, Hungary, Poland, Russia: * System usage evaluation to leverage existing tools and to initiate new functionalities to better support business daily operations * Process evaluation resulting in process improvement recommendations in area of Customer Service * Process mapping supporting continuous process improvement by identifying and eliminating failure points and non value added activities * Support Businesses in following Nestle Business Best Practices * Leveraging implemented GLOGE template (SAP R/3 and complimentary applications) - Managing or contributing to various projects: * B2B Customer Portal implementation * CRM Interaction Center implementation for Purina France, Nestle Portugal * CRM upgrade project in Purina France and Nestle United Kingdom (CRM integration with R/3 in pricing area) - Template solution trainings to Business and 1st line support

My responsibilities were: - Business-system analyses and technical support - Functional gap analysis and solution options definition - System Integration and User Acceptance Testing coordination - Go-live and Post Go-live support

Implementation of SAP in Customer Service area (SD module). My responsibilities included: - Blueprint scope validation - Business requirements collecting and validation - Analysing and seeking for new solutions in the system SAP R/3 - Trainings and presentation of SAP R/3 - Introduction of Business Best Practices in Customer Service area - Configuration preparation, testing and validation - Functional specification creation, testing and validation - Technical support and business-system analyses - Go-live and Post Go-live support

I was responsible for implementation of SAP in Customer Service area (SD module) at Nestle Romania: - Blueprint scope validation - Business requirements collecting and validation - Analysing and seeking for new solutions in the system SAP R/3 - Trainings and presentation of SAP R/3 - Introduction of Business Best Practices in Customer Service area - Configuration preparation, testing and validation - Functional specification creation, testing and validation - Technical support and business-system analyses - Go-live and Post Go-live support

My key duties: - Order management - Customer service - Claims management - Customer master data management - Sales support