Justin Y.

A part of the team that supports the Regional Unified Communications Business and related solutions for 14 countries in Asia. Singapore, Indonesia, Philippines, Sri Lanka and Vietnam to name a few. Work closely with account managers and business partners in solution selling including strategic accounts to existing and potential customers in the area of NECs Unified Communication and Smart Workspace Solutions. Tasks include identification of business needs, solution benefits and to provide knowledge transfer and product update sessions to business partners in the APAC Region on the latest NEC Unified Communication and Smart Workspace Solutions. Leading the Pre Sales team for the Regional Unified Communications team.

vNetwork is a Truly Value Added Distributor in Network & Security Solution Provider, ONE-STOP-SHOP Turnkey Solution Provider to Channel Partners and its respective customers. Solution offers include:- 1. Secure OSI Layer 1-7 Network Security & Connectivity powered by Commscope SYSTIMAX Intelligent Structured Cabling Solution (OSI Layer1), Avaya Data Networking and DPtech Security switching. 2. Avaya IP PBX, Unified Communication and Contact Centers 3. Data Center, Campus/Building Network Solution Design, Professional Services, Consulting Services, Outsourcing Managed Services In charge of Enterprise UC & CC, Video Conferencing and Server & Storage with the company Responsibilities : Provide partner enablement activities such as sales and design training for voice and video. Prepare , plan, execute and in charge of GTM, stocks, internal process for voice and video division. Principal, supplier and reseller management

Support Engineer for AVAYA products. - Voice Communications - Unified Communication - PABX

1. Service customers PABX systems. 2. Provide preventive maintenance services to customers 3. Dealing mainly with Alcatel and Philips PABX systems. 4. Programming features as per requests by customers. 5. Installation of new PABX systems. 6. Services provided includes relocation of extensions and systems. Dependng on customer requests. 7. Attended training for Alcatel network products, routers, switches and networking fundamentals.

- Administer, maintain and support PABX systems. Consisting of Philips (main pabx) , Avaya call manager (IP telephony), Altigen (Helpdesk Call Manager) and Microsoft Office Communicator. - Generate monthly billing reports for all departments from call billing system. - Responsible for all user requests regarding telephony and pagers. - Implementation of Avaya IP Telephony in WDM. - Coordinate with vendors regarding pabx matters. - POC with Microsoft Service Desk. - Administer Microsoft OCS (Office Communicator Server). Coordinate with vendors to enable call functions with Philips pabx via E1. -Backup Senior Engineer to administer and support local WDM wireless access (ARUBA). -Provide weekly WAN monitoring report for Dept Director and WAN team to check on abnormalities. -Co ordinate 2 technicians for PABX support, assigning new extensions troubleshooting for communication related matters.

(based in Infineon Technologies Melaka)(Migration Team) Jun 03 - Migration from Windows NT to Windows 2000 for the whole of Infineon Technologies in Melaka. Trouble shooting software and hardware for many problems that occur during or after the migration of windows. Configuration of software like Business Objects, Reflection, People Soft Tools and SAP. Provide support for Win NT and and W2k for users before and after migration. May 04 Changed to (Client Services in Infineon Melaka) - 1st and 2nd level client support software/hardware - 1st and 2nd level support outlook client support - mailadmin for Malacca plant only July 04 - Client Services. (1st and 2nd Level Support) Job Function:- -PC reinstallation -1st level support -Cabling housekeeping -Routine job ?FTP -Check data transfer on BS2000, Assist4 server, RIAS, MQSeries -Check the Oracle databases -Standby for IT / VIP support -Onsite support and troubleshooting -Tester 1st level support -Phone support -LAN line support -Workstream and WMS support -Pager support after office hours / weekends / public holidays -SAMOS / BO / SAPERION / China HR GMDS escalation ?after office hours / holidays / weekends -Send IT News after office hours / holidays / weekends Exchange and Active Directory tasks -User account and mail creation and termination. -Shared Account Creation and termination. -Distribution List Creation. -Resource Mailbox. -E-fax assigning. -Exchange 1st & 2nd Level support