Justin R.

Diagnosed and repaired electrical, mechanical, and software related faults on GreyOrange Butler XL robots to increase operational uptime and reliability. Developed formal test procedures for software releases to validate functionality and reduce deployment defects. Performed preventative maintenance on robot charging stations and pick/put automation to extend equipment service life and lower failure rates. Coordinated cross-team collaboration with engineering to resolve complex issues and accelerate repair cycles. Created and maintained standard operating procedures for repairs to ensure consistent technician performance and knowledge transfer.

Helped relaunch Dave’s British Import Services under new ownership. Work on fuel injected and carbureted motors, mainly British automobile makers.

Led a remote advisor team managing Cruise's driverless fleet operations with consistent on-time milestone delivery. Established clear project plans that improved team efficiency and met key delivery dates. Coached advisors to boost cross-team communication and maintain high team morale. Implemented shift coordination that reduced incident response times and improved operational stability.

Provided technical stack troubleshooting to in field operations. Escalated events to necessary teams and provide cross team collaboration. Supported different markets to re-launch operations domestically and internationally. Triaged behavioral issues using in-house tools and ticketing systems. Supported engineering requests

Supported launch of Jaguar iteration (100+) AVs to Arizona Market Calibrated Lidar, Radar, and Camera sensors using in-house tooling. Performed and setup engineering tests. Provided support to Operations.