Justin Murphy

I’m excited to share that I’ve stepped into a new role as Senior Director of IT at Ardoor. This opportunity represents more than just a new title—it’s a chance to help shape the technology foundation of a rapidly growing organization. From enterprise applications and integrations to cybersecurity and scalable infrastructure, I’m looking forward to building systems that enable growth, efficiency, and innovation. Ardoor is at a pivotal stage, and I’m energized to partner with leadership across the business to align technology with strategic outcomes—especially as we continue to scale through acquisitions and platform evolution. Grateful for the opportunity, the trust, and the incredible team I get to work alongside. Looking forward to what’s ahead. #Leadership #ITStrategy #DigitalTransformation #EnterpriseIT #Ardoor

• Direct enterprise technology strategy across ERP (NetSuite), WMS, CRM (HubSpot), MRP, eCommerce (Suite Commerce & Shopify), cybersecurity, and global infrastructure. • Built and led the IT governance & project portfolio program, delivering 14 enterprise initiatives in 12 months, improving operational efficiency and accelerating business growth. • Deployed HubSpot CRM for Sales, Marketing, Customer Service, and Support, enabling data-driven operations and contributing to 10% YoY growth. • Implemented NetStock MRP integrated with NetSuite, transforming demand forecasting and global purchasing operations and yielding $1.4M annualized savings. • Designed and deployed custom Android/iOS Field Service mobile apps integrated with Amazon’s ecosystem, tripling installation capacity and scaling to 2000+ concurrent fleet installations. • Oversaw $2M technology budget and led cross-functional teams including 3 direct reports and 10 indirect global contributors. Reporting to CFO and board on IT operations and project portfolio. • Prepared presentations to our board of directors on IT operations and project portfolio. • Directed internal and external development teams via DevOps methodology, structured change management cycles, while saving $200K yearly in renegotiated vendor contracts

• Modernized global IT infrastructure & operations across 13 locations in 3 countries, reducing downtime and security risk while supporting M&A-driven growth. • Built ISO 27001-aligned cybersecurity program (Threat Defense, IR, Vulnerability Mgmt., Secure Architecture, Security training, Backup/DR, etc.) achieving PCI, GDPR & CCPA compliance. • Reduced cyber insurance premiums & audits by $250K annually by elevating enterprise cybersecurity maturity. • Developed Stingers IT infrastructure and operations strategy, which lead to $80K yearly in AWS spend • Led IT integration for 3 major acquisitions, merging identity, infrastructure, security, CRM, ERP, and WMS systems. • Reorganized IT into a lean global model with cloud-first capabilities supporting future ERP and eCommerce scalability. • Standardized enterprise assets across 80+ systems, 45 servers, and 3 cloud tenants, unifying operations across the US, UK, and Nordics. • Consolidated 5 telecom systems into 1 unified global solution across 3 countries, resulting in significant performance upgrades, greater customer service and reducing costs by $75K annually • Implemented enterprise email security and impersonation defense blocking 300K+ attacks per day.

• Create and run our global IT initiatives (Project & Programs) that helped achieve and exceed our revenue goals of 14% growth year or year. We Deployed the following technology initiatives across 13 companies – ERP/WMS Upgrade, ISO 27001 Cyber Security Program(goal of GDPR compliance), KPI Global Data Warehouse, Enterprise CMS with a patient portal, EDI/ “middleware” solution, CICD & PMO program, Dynamics 365 CE(Marketing Automation, Customer Service), Center of Excellence governess team and change management process, Office 365 cloud migration, custom virtual visit Healthcare application, and an external vulnerability testing program • Advisor to Management board – participated in our strategic planning process to identify key technology initiatives in achieve our business objectives and goals. Communicate the objectives and plans to my IT leads at each company and advise how we can accomplish these goals with their company using our led by influence approach. • HQ technology management -built the companies O365, OneDrive, SharePoint, Azure Active Directory Domain Services, Teams, Azure WVD, security tools (O365 & Azure Security Center, Intune MDM, Azure Sentinel log monitoring), Azure VMs, Azure Web App for LMS and main web sites, cloud PBX phone system, ITSM ticketing system, laptop fleet, conference room systems (Lifesize & Teams), Barracuda Email Spam Filter and Email Encryption

• Oversaw IT operations for one of the nation’s largest independent Title Insurance Agencies with 8 locations. • Built IT team from ground up, later promoted to VP role overseeing 87 employees across 6 departments. • Migrated systems to cloud platforms, saving $150K annually in infrastructure costs. • Advanced security compliance from SSAE 16 Type 1 to SOC 2 Type 2. • Implemented automation and client integration systems, generating $300K+ in additional profits annually.

• Provided Level 2 support for desktop, VMware, and Citrix environments. • Handled escalated technical issues, new user deployments, and contractor onboarding. • Delivered exceptional customer service with continuous communication and training.

• Built and led help desk team of 9 supporting 22 client environments. • Implemented Workday ERP internally and modernized client networks, SIEM, monitoring, and patching. • Led P2V migrations, Exchange upgrades, and infrastructure modernization projects

• Meet and exceed sales goals, produce sales in the top 3 of 12 at the St. Pete location, ranked in the top 200 in the region, out of 900 in both small and medium businesses • Maintain customer service rating over 72% monthly • Provide efficient troubleshooting process to resolve defective phones or malfunctioning network services by using knowledge of the phone, networks, Windows OS, Mac OS to determine the problem and test solutions • Plan and teach wireless workshops for 10-20 customers twice a week, teaching Android OS, iOS, and Windows mobile • Coach and train 4-6 Sales employees on billing systems, POS systems, and troubleshooting process on a weekly basis • Maintain strong knowledge of all company products, accessories, pricing plans, promotions, and service features by company training and personal research

• Performed day-to-day operations of running the golf course. • Managed and trained two Golf Shop Attendants, and four cart/bag employees • Planned and coordinated tournaments, golf outings, member guest tournaments, and Wednesday night games • Performed inventory every month, as well as shop merchandising • Performed daily demonstrations, swing clinics, and personal lessons