justin listwan

* Developed, documented and managed a client training process on company systems for on-boarding of new clients * Created client communications for team to use * Personally managed 10 high profile client offices by acting as an escalation point and bringing concerns/issues to Operations while working through solutions and presenting these back to the clients * Analyzed company systems and provided internal feedback for client satisfaction

* Was responsible for an $8M account and managing all aspects * Successfully on-boarded 10 client offices and integrated them into our program * Built strong relationships with clients through client visits, quarterly reviews and monthly check ins * Created and implemented an account audit process to help understand areas of pain and determine areas of growth * Worked with Operations to develop best practices in order to raise efficiency and drive client satisfaction * Worked with IT to generate reports to help put together metrics and analytics for Operations * Looked for trends in data and presented findings and solutions to senior management

* Was responsible for an $8M account and managing all aspects * Successfully on-boarded 10 client offices and integrated them into our program * Built strong relationships with clients through client visits, quarterly reviews and monthly check ins * Created and implemented an account audit process to help understand areas of pain and determine areas of growth * Worked with Operations to develop best practices in order to raise efficiency and drive client satisfaction * Worked with IT to generate reports to help put together metrics and analytics for Operations * Looked for trends in data and presented findings and solutions to senior management

* Manage depositions for large/complex litigations and national accounts * consult with clients to determine their needs and then work with Operations to ensure clients receive their materials according to their requests * respond to client inquiries and work with mangement on escalated concerns * provide on-site and remote realtime support to clients * work with reporters to ensure timely delivery of rough and final transcripts * manage online repositories for our clients * resource for Merrill's offices in the LTR- Lextranet repository * train new Case Managers

Manged both long and short term projects. Consulted with Clients to determine the specs needed to process their ESI work. Worked with Production to review data and identify problematic files. Provided clients with progress reports and updates on the status of their data. Reviewed and researched client inquiries and communicated findings/plans of action to clients. Trained 5 Project Managers on the handling of transactional projects. Worked with Data Collections and Forensics to process data they had acquired.

* Managed depositions for large litigations * worked with operations to ensure clients received final products in proper formats * responded to client inquiries and worked with mangement on escalated concerns * worked to provide on-site and remote LiveNote support to clients * worked with reporters to ensure timely delivery of rough and final transcripts

* Developed $1M in new business * managed depositions for large/complex litigations and national accounts * consulted with clients to determine their needs and then worked with Operations to ensure clients received their materials according to their requests * responded to client inquiries and worked with mangement on escalated concerns * provided on-site and remote realtime support to clients * worked with reporters to ensure timely delivery of rough and final transcripts * managed online repositories for our clients * resource for Merrill's offices in the LTR- Lextranet repository * trained new Case Managers