Justin Jacob

Managing the portfolio of merchants, ensuring business support to increase the wallet share, acquiring new merchants, penetration of asset and other high income TPP products to ensure meeting the income targets. Activating merchants on digital business, retention and managing the escalated complaints for better merchant experience.

Managing the business support and service delivery for POS, ECOM & Digital Acquiring Products. Working closely with Retail branch banking, Corporate Banking group, SME, Business Banking Group, liabilities team, Card’s marketing to secure acquiring business for assisting Merchant acquiring business, retention of existing merchants and handling compliance. Develop and expand partnerships with other business units or external parties to coordinate promotional, development, and product positioning strategy and activities

The role is to manage the Wealth advisory, General Insurance & Life Insurance business across 400+ branches spread across Karnataka & Kerala. o Managing a Team of 6 Regional Product Managers across South region of Karnataka & Kerala for Third Party Products and HNW support. o Responsible for achieving sales and income targets in Mutual Funds, Life Insurance and Non-life Insurance products across branches in the region playing a product role for all retail channels include NRI, IMPERIA, PREFERRED, CLASSIC, CSRM and KCM channel. o Responsible for achieving Third Party Revenue via Life insurance / General Insurance & Mutual Fund budgeted from the Retail Branch banking Channel. Effective implementation of the TPP strategies at the Regional level to achieve the defined business targets. Target setting for all TPP products in the region, which are broken down resource-wise, branch-wise, cluster-wise and zone-wise. o Vendor Management, Meeting, strategizing and supporting branches through vendor support of Asset Management Companies, Life Insurance and General Insurance Partners o Designing and implementing Sales processes, ensuring compliance process while doing the banca assurance business with HDFC Standard Life, Birla Sunlife, TATA AIA, HDFC ERGO General Insurance., Bharathi Axa & Aditya Birla Helth Insurance company ltd and other 10-15 active asset management companies. Ensuring Visibility & promotion of Third Party products / individual campaigns / Customer meet / Activities in the region.

Worked with HDFC Bank Ltd., Chennai as Regional Product Manager (Private banking Group). Worked closely with Retail branch banking to drive the third party products & ensure adequate support for Life Insurance, General Insurance & Mutual Fund sales, thereby meeting TPP Income objectives. Effective implementation of the TPP strategies at the Regional level. Meeting / strategizing and supporting branches through vendor support. Vendors will include HDFC Life, AMCs & HDFC Ergo General Insurance. Visibility of Third Party products and ensuring individual campaigns for the zone.

Being part of Payments Business, was responsible for the key merchant relationship & sales for the Corporate, Government & MSP Channel (Aggregator Management) for Tamil Nadu, Pondicherry & Kerala. Managing the New acquisition and customer retention. Strategic alliance to enroll new MSP and Government bodies to build the portfolio and increase the volume. Sales and relationship management of Government accounts, National key accounts, merchant portfolio for their card acceptance needs and other banking requirements.Both in the physical space (POS) and in the virtual space .(ECommerce)

Empanelment and management of Channel Partners such as dealers & agency for the Auto insurance business mainly for new and used car. Planning and strategy implementing for increasing sales of auto insurance business for the location. Managing and ensuring quality sales ensuring minimum risk to the company

Managing of Channel for the personal loan business such as DST, DSA, Loan Mitra and Financial Partners. Cross selling of Mortgage, credit shield and life insurance to the PL customers. Controlling the overall branch delinquency and costing. Manage overall sales & profitability of the branch.

Plan and execute the activities to support business objectives for respective regions by increasing visibility for the branch/ product to induce footfalls, acquisition led programmes, lead generation activities and regional cross sells campaigns. Alliances with local companies for Events & sponsorship deals for getting more economies of scale.