Justin Heroux

-Oversee the planning and execution of all transmission line inspection, maintenance, and sustaining capital programs, including access to Transmission Right of Ways. -Support the Operations and Engineering departments and third-party contractors in any troubleshooting, outage, and emergency response activity. -Ensure all work assigned is performed efficiently, while demonstrating a personal commitment to the safety of co-workers, the public, oneself and the environment.

-Ensuring compliance with all train orders, signals, railroad rules and regulations related to safety and operations. -Lead and coordinate all yard crew work activities in a safe, effective and efficient manner. -Providing and receiving various forms of oral and printed instructions concerning the movement and placement of rail cars. -Assembling/dismantling trains in the rail yard and picking up/setting off rail cars on-route. -Observing, interpreting, and relaying signals to ensure safe train and locomotive movement. -Inspecting the condition of a train and equipment. -Making effective decisions when in unfamiliar locations or emergency situations. -Communicating effectively with the Rail Traffic Control centre, other train crews and other departments on a regular basis via handheld radio.

-Provide leadership by fostering improvements in safe work standards and procedures. -Complete all relay and signal mechanism testing to meet Transport Canada’s criteria for annual and semi-annual testing/maintenance requirements. -Replace and/or install relays and signal mechanisms in conjunction with regular capital and maintenance initiatives. -Maintain comprehensive records of S&C equipment, installations, and associated testing criteria. -Consult with various departments and regulatory agencies to remove any roadblocks as needed. -Plan, schedule and prioritize all workload on an annual basis to ensure all objectives are met. -Coach and assist front line staff in resolving trouble calls.

-Oversee/manage all network infrastructure, asset maintenance and delivery of network services. -Development of yearly Health & Safety Plan for a team of 20 Field Technicians. -Management of network operations workflow activities to ensure all work is effectively planned and prioritized. -Collaborating with planner, supervisor, and management peers to forecast workload and strategically adjust any gaps as required. -On-going review and evolution of work methods and procedures as they relate to staff workload production and effectiveness. -Utilizing analysis principles to assess existing contracts in the region to identify any potential opportunities in cycle times while maintaining or improving financial targets. -Continued focus on reporting metrics and associated targets. -Oversee all aspects of network operations departmental fleet utilization, maintenance, and monitoring

-Management of all Lineman and Technician work scheduling activities for Northeastern and Northwestern Ontario. - Management of all OEB regulated work programs- weekly/Monthly reporting of forecasted targets and associated unit costs. -Overseeing all major capital & customer projects for Northeastern and Northwestern Ontario. -Tracking, reporting, and addressing all customer service enquires and escalations. -Chair monthly KPI meetings. Presenting all monthly results to Northeastern and Northwestern field leadership teams. -Providing coaching and mentoring to 6 Supervisors and/or Team Leads. -Regular correspondence/meetings with other lines of business (Internal & External) to achieve corporate priorities/targets.

-Consolidate/collaborate with various utilities and municipalities with the purpose of achieving project deadlines. -Management & implementation of various fiber optic & copper-based technologies as it relates to network design & servicing. -Managing up to sixty projects simultaneously. -Management of multiple large scale Fibre Optic designs for residential subdivisions and commercial based developments. -Manage and design various large-scale joint-use pole rebuilds and conversions. -Attend various joint utility-based meetings to discuss variances, gaps in process and strive for resolution. -Review and asses’ various developments and provide high level cost analysis for governance approval. -Focus on cost effective means of outside plant design-thinking outside the box. -Strong focus on meeting customer driven due dates to provide servicing needs. -Team lead for all VOIP network trunking activities- constant exposure to newly introduced technologies and initiatives. -Core network architectural design improvements. -Constant exposure to transport, switching, translations and wireless technologies. -Obtained strong critical thinking skills by means of analysis. -Obtained strong presentation skills due to presenting network driven various business plans/initiatives to the regional team.

-Led a group of 19 Cable Repair Technicians -Led a group of 13 Central Office Technicians -Strong focus on Health & Safety practices and procedures -Obtained greater understanding of outside plant and central office network. -Improved ability to read/understand Network issued plans as it relates to our outside plant. -Chaired daily load/coaching calls resulting in excellent prioritization/organizational skills. -Planned and prioritized around companies’ strategic objectives. -Acquired excellent people skills having to interact with several different Bell departments, contractors, and customers. -Continued progress on being an even stronger coach/leader. -Gained insightful view on financial matters/budget restraints.

-Install, repair, and troubleshoot various network, customer and outside plant equipment. -Technical Project Lead for OPP BCM 400 deployment in Northwestern Ontario. -Interact with customer to provide support and updates on all installation and repair activities. -Plan and organize my day based on customer & company priorities. -Worked with many diverse types of power and hand tools. -Working at Heights, use of spurs and ladders for installation, repair and troubleshooting purposes. -Working with and interacting with peers to restore various customer-based services.

Graduated with an Electrical Engineering Technician Diploma. -Learned various skills pertaining to electrical theory, trouble shooting, regulatory and maintenance based concepts.