Justin Friedlander

Director of Facility Operations | Multi-Unit Restaurant OperationsDirector of Facility Operations overseeing 80+ Popeyes and IHOP locations, responsible for facility performance, maintenance execution, and operational support across a large multi-unit portfolio.I oversee all maintenance requests, manage third-party vendors, and support the management of an in-house maintenance team, staying out ahead of issues while ensuring alignment, prioritization, and execution. I’m also involved in new store development and openings, lead the IT department (two full-time employees), oversee PCI compliance, and handle risk control and insurance coordination.Through regular restaurant visits, I provide hands-on operational support, partnering with store leadership to identify gaps, improve workflows, and resolve issues impacting performance and guest experience.Execution-focused and detail-oriented, I bridge facilities, IT, risk, and operations to drive reliability, compliance, and scalability across high-volume restaurant environments.