justin franklin-earl

Seasonal employment in which responsibilities included desktop support operations for tax franchise specializing in individuals and small business tax preparation. Major focus on first line support utilizing a ticket system to address organizational hardware, software, and networking technology issues. Position responsibilities include maintaining organizational SLA goals, ensuring a 93% customer satisfaction (CSAT) rating, and prioritizing elevated priority tickets for resolution. Highly skilled on support of MS Office suite support, JHNET proprietary Tax systems, email, network connections and PC (desk-top/lap-top) stand ups. Other daily duties include metrics reporting, troubleshooting, and end-user training

* shift management of staff, * management of department * open and close procedures, * customer service, * issue resolution, * driving sales and metrics reporting , * inventory tracking, * cash management, * screening job applicants and training

Level 2 support to provision users’ access to SAP ECC environments. Responsibilities also include troubleshooting user access issues, unlocking user accounts, password resets, and facilitating communication with end users and IT functional team members; FI, SD, MM, HR, PP, and PS. First line support resource for hypercare activities for post deployment of 60K user role redesign program.

* inventory management (RF inventory), * good movements (receipt/issuance) in SAP system, * pulling motor materials, * inventory tracking, * training others, * operation of warehouse heavy machinery, * on call management * other physical inventory management activities.

Activities and Societies: Intramural Sport (Basketball, Football, Weight Lifting)