justin demko

Resolved constituent concerns and problems through written correspondences and telephone calls to government agencies Interacted with multiple government agencies, navigated the bureaucratic process and cut through government red tape Represented the Assemblyman at community board meetings and provided counsel to him on pending community events Met and prepared for meetings with constituents in and outside the district office Handled constituent cases and managed the office constituent tracker database

Provided accurate and professional directional assistance and general customer service assistance in person and via telephone Assisted full-time staff members in a collaborative fast-paced work environment to meet daily deadlines for University students, staff, and faculty and their support departments Entered accurate data, engaged in efficient multi-tasking, and interacted with and adapted to the needs of a large and diverse University community Worked independently and without direct supervision during non-standard work hours (late evenings, weekends, and 24-hour final exams period)

Researched and drafted policy position papers on youth unemployment and global food security for a mock G-20 student summit co-sponsored by the World Affairs Council of Philadelphia Developed and compiled resource materials on human trafficking and human smuggling for secondary school teachers throughout Western Pennsylvania Collaborated with a program officer in writing a radio interview script for the council's weekly radio show Developed questions for and assisted in the preparation of the council's annual Community WorldQuest competition

Updated the pricing assigned to over 120 materials received to highlight the worth of donations made to partner countries, and demonstrate the value of items recovered and reused by Global Links Utilized medical supply catalogs and online websites to update pricing values Performed cold calls to medical supply companies and documented the pricing details of supplies Produced four reports on medical instrument specifications for Global Links' overseas partners Created a spreadsheet documenting surgical instruments and their use/function Assisted with the reorganization of current collection of photographs, and cataloged photographs for access by all staff members

Conducted research on public policy initiatives and wrote policy memos that informed current and future policy decisions made by the Councilman and his staff Aided in the research and writing of various letters and council proclamations Managed and prioritized over 200 constituent phone calls

Individually supervised 8 student workers during the course of one work shift Managed and trained an entire staff of 25 student workers with three co-supervisors Created and presented an annual review of the library's safety policies for library staff members Revised the library's safety manual and safety policies to ensure compliance with Muhlenberg College Campus Safety's emergency guidelines Investigated the physical security of the library and recommended solutions to mitigate several identified security risks Designated as the point of contact for any questions or concerns regarding the library’s safety policies Oversaw the opening and closing of the library during various work shifts Acquired training in research skills, research databases and customer service best practices Provided timely and accurate information to all service inquiries at the reference and circulation desk Managed bulletin boards within the library and created over 10 library displays

Conducted over 500 scientific based research phone surveys throughout the Commonwealth of Pennsylvania Received training on proper survey research methods and procedures

Effectively interacted with, collected, and managed information from aboriginal people on the main forum of the 8th Session of United Nations Permanent Forum on Indigenous Issues Digitized several hundred native cultural documents into PDF files

Expanded the client base by 45% through new marketing initiatives and promotional activities Addressed all needs and inquiries from customers and their parents during the semester and the summer Created a laundry service schedule at the beginning of each semester and made sure every customer received a copy and signed a laundry service contract Ensured late fees and dry cleaning fees were paid in a timely manner Operated a Muhlenberg College owned van on Mondays to pick up clients laundry and met with Sunnyside Laundry Service afterwards to exchange laundry Met with Sunnyside Laundry Service on Thursdays to regain possession of the laundry and distributed it accordingly to clients Retained possession of the clean laundry bags that were not picked up by clients on the drop-off day and was available for individuals to claim their bags in a timely manner

Handled constituent problems/concerns over the phone and referred those problems/concerns to the proper agency/Senate staff member Accompanied Senator Browne and legislative aides on several outreach projects Prepared correspondence, procured copies of legislation and other state-related documents/information requested by constituents Shadowed Senator Browne in Harrisburg, PA as part of the Senator for a Day program

Selected by Manager to oversee a daily queue of KYC refresh cases for timely completion Recognized as number one New York analyst with most refreshed accounts year to date Conduct reviews in accordance with procedures to satisfy global and local KYC requirements for accounts Analyze and document evaluation of negative news hit identified on controllers and entities through the use of internet research and approved vendor applications, and determine whether further escalation to Compliance is necessary Evaluate complex ownership charts to determine ultimate beneficial ownership and assess which owners must be screened in Alacra and provide a government issued ID Review and ensure all required AML/KYC regulatory requirements for existing clients are still in place through the analysis of client data, documentation and negative news

Activities and Societies: Judicial Panel Committee Member, Student Advisor, Academic Tutor, Sigma Phi Epsilon