justin deem

junior network technician

About

EDUCATION& TRAINING * Active Public Trust Security Clearance, DoJ, 2015. * Security + Certification, CompTIA. December, 2014. * Bachelor’s Degree in Business Administration, Strayer University. September, 2014. * 5+ years working with mobile equipment configuration, deployment, and troubleshooting for a large enterprise. * Familiar with OSI Model, TCP/IP Protocols, and Cisco Switches. * Advanced knowledge in iOS, Android, Blackberry, and Microsoft mobile devices. TECHNOLOGY SUMMARY * End user sport for Exchange Active Sync, endpoint encryption, RSA registration, and Cisco VPN access. * Administrative Tools: DNS, DHCP, AD, DC, RDP, and Registry Editor. * End user workstation installation, configuration & troubleshooting. * VoIP telephony equipment installation & support. * End user assistance with iOS mobile platform. * Experience with Wireshark & Air Watch. * Experience with Power Shell.

Country

united states

City

washington

Industry

information technology and services

Skill

management, leadership, customer service, mobile technology, active directory, domain controller, exchange activesync, adobe creative cloud, lan wan, mobility management, cisco vpn, symantec security, rsa security, firewalls, process improvement, account management, microsoft exchange, internet protocol suite

Experience

student

full time student & continued education

2014-3 - 2015-6 · 1 yr 4 mos

* Completing Bachelor’s Degree. * Preparing and passed CompTIA Security + Exam.

senior sales manager

at&t authorized retailer- cellularworld

2009-8 - 2014-2 · 4 yrs 7 mos

* Complete mastery of multiple wireless ISP, and able to compare and contrast a wide variety of products, plans, and technological capabilities. * Assisted on multiple large scale deployments of mobile devices, on a variety of platforms, for business and government customers.

junior network technician

mantech

2015-6 - Present · 11 yrs 4 mos

* Responsible for providing IT services for end users, including configuring computers, imaging, and connecting to network. Provisioning access to corporate network resources such as Microsoft Exchange, Active Sync, Agent for mobile equipment (iPhone), VoIP services, & corporate business applications. * Designated the Adobe Premiere S.M.E. after demonstrating ability to work independently with minimal supervision while integrating, troubleshooting, and deploying cloud base solutions to high profile end users. * Developed QRG for deploying Adobe Premiere as a cloud base solution which is still used as a SoP by the OIT Service Desk. * Utilized the RDP to troubleshoot user accounts and workstations at remote sights, and navigated between DCs to expedite changes made within the AD and DNS. * Utilize Air Watch to provision, track, and troubleshoot mobile phones. * Utilized Power Shell to run script and provide end user log in assistance.