Justin Chiovitti

•Spearheaded Business Transformation Initiatives by standardizing the Service Desk, establishing an Applications Center of Excellence (COE), and playing a crucial role in creating the Service Management Office. •Lead and managed digital application projects for multiple Yamaha divisions, including Corporate Communications, Motorsports, Boat, Marine, E-bikes, Yamaha Dealer Systems, and Yamaha Motor Finance Company. •ServiceNow Platform Owner, responsible for managing, leading, directing, and creating the strategy plan for the internal and external ServiceNow ecosystem. •Managed and launched ServiceNow Strategic Portfolio Management and ITSM Modules for Yamaha Motors United States Division and Manufacturing. •Team lead for Yamaha’s Digital Transformation Strategy (DX2) Program, implementing a personalized eCommerce experience with a unified marketing platform for Yamaha Business Units. •Oversaw the launch of Yamaha’s first Customer Identity Access Management tool (SAP Customer Data Cloud). •Collaborated with international teams for projects and programs in Japan, United States, Canada, Europe, Australia, Mexico, Latin America, Manufacturing Division, and India. •Managed domain name registrations, DNS, SSL, and WAF for the United States, Canada, Manufacturing, and Yamaha Latin America. •Oversaw Power Apps implementation for Yamaha’s Warehouse, Supply chain, and Logistics divisions. •Vendor management for programs and projects, leading contract negotiation discussions with business, legal, and compliance departments. •Privacy Management lead, ensuring CPRA, CCPA, and GDPR compliance for Yamaha assets. •Agile Coach for Application Teams, implementing and developing best practices. •Led audit remediations for the Application Division and Change Advisory Board management for Yamaha’s IT department. •Managed KPI reports for the C-Suite team and managed multiple cost centers. •SAFe team lead for implementation of OWASP best practices for all applications.

• Led corporate website Yamaha-Motor.com, generating $1.8 billion USD annual revenue. • Developed and launched Yamaha's first e-commerce platform, Shopyamaha.com. • Implemented Veracode application for cybersecurity projects in North America and Canada. • Introduced first CRM system for Yamaha Motor, USA. • Oversaw development of 15+ websites and Salesforce solutions implementation. • Managed mobile applications, web analytics, and web-based advocacy initiatives. • Ensured compliance with GDPR and CCPA regulations.

• Managed corporate web application Yamaha-Motor.com. • Oversaw Adobe's Omniture and Google Analytics implementation for multiple products. • Led mobile application development and managed web traffic for various applications. • Directed multiple email marketing and internal web development projects.

•Managed high-profile projects, including Disney's spoonful.com and family.disney.com, from concept to implementation. •Led technical teams, ensuring project deadlines were met while negotiating commitments and developing plans. •Analyzed web traffic and executed content management systems (CMS) utilizing Drupal. •Implemented JIRA, Omniture, and Content Editor, demonstrating proficiency in Waterfall and Agile methodologies.

•Oversaw computer and electrical engineering projects from concept to implementation, ensuring adherence to budget, schedule, and scope. •Developed project/product plans, milestones, and deliverables while collaborating with graphic designers and business development teams. •Designed and managed email newsletters, and drafted presentations to track project status. •Created grant proposals for green technologies and collaborated on marketing campaigns.

•Coordinated with commissioners, epidemiologists, and web developers to implement web projects for NYC's Department of Health. •Managed content for www.nyc.gov/health, ensuring functionality and compliance through collaboration with department heads and the Mayor's office. •Assisted in securing $15 million in grant funding for the department and supported the launch of the "My Health Survey" initiative.