Justin To

օ Served as Sr. Business Analyst on teams supporting SeviceNow and RPA solutions including Resolve and UIPath օ Mapped network engineering processes Node Activation, Fiber Build, Material Request օ Documented user stories, functional requirements, and acceptance criteria for ServiceNow forms, automated functions and platform UI enhancements օ Facilitated training for ServiceNow (PPM) end users (includes creating and maintaining training documentation) օ Built and maintained PPM project templates for Network engineering Node Activity, DWDM Mux Activation

օ Created Business Cases identifying business needs and opportunities օ Elicited, documented and validated Business Requirements օ Effectively communicated Business Requirements to software developers օ Created value stream maps, cross functional process maps, system maps, and spaghetti diagrams using Microsoft Visio օ Created software UI mockups using various applications օ Coordinated national User Acceptance testing օ Generated rigorous Quality Assurance Test cases based on Business Requirements օ Conducted Quality Assurance testing for various software solutions օ Effectively identified and communicated software bugs

օ Provided training and shadowing for various representatives օ Addressed a majority of Shaw Business Solutions BLIF Inquiries օ Resolved numerous supervisor escalations from various internal and external departments օ Resolved BLIF rejections while trending rejection reasons օ Generated weekly BLIF Task Assignment օ Assisted with Comp Loss Removes initiative and DPT redeployment initiative օ Conducted daily national file moving activities օ Wrote training documentation for various team responsibilities Served as BLIF Subject Matter Expert and UAT Tester for several process improvement initiatives: BLIF Rejection Management Tool օ Defined tool requirements օ Tested tool at various stages of development օ Wrote training documentation օ Supported BLIF team throughout tool adoption process BLIF Audit Tool օ Defined tool requirements օ Conducted User Acceptance Testing BLIF Validation Tool օ Proposed tool development օ Compiled statistics to demonstrate business need օ Defined rules and requirements օ Created test cases օ Conducted User Acceptance Testing