Juraj H

• Lead and develop a 9-person Customer Quality & Warranty team, driving performance, accountability, and continuous improvement. • Resolve customer and field quality issues through A3, root-cause analysis, and structured corrective actions. • Coordinate with B2B customers and internal stakeholders across EMEA to address product-related issues and ensure timely resolution. • Monitor defect trends, returns, KPIs, and warranty costs, delivering analyses and reports that support operational and financial decisions. • Perform first-level technical analysis and support supplier corrective actions.

• Supported system integration activities through analysis of CAN and LIN communication protocols. • Analyzed faults using CANoe and verified DTCs through ODIS and IDEX to support technical issue resolution.

Managed warranty claim assessment for Stellantis dealer networks across DACH and CEE markets, evaluating ICE, PHEV, and BEV cases and generating annual cost savings through accurate policy-based decisions. Worked with technical and photographic evidence to support defect analysis and dealer guidance

Assessed warranty claims for CEE and UK markets, supported guideline harmonization with FCA representatives, reduced labor and material costs through policy-compliant decisions, and provided dealer and audit support.

Led warranty operations across Volkswagen Group brands, overseeing repair documentation quality, technical issue assessment, invoicing, reporting, budget control, audits, and communication with foreign brand manufacturers. Also handled customer complaints and negotiated goodwill support for post-warranty repairs.

Supported spare-parts sales and warehouse operations, helping rebuild customer relationships and providing technical support for ordering, returns, quotations, and inventory control.