Junvina Lim Kai Mun

• Manage to handle and execute a big event for Dealer Convention Event together with the Product Media Launch for the flagship model in every year. • Achieve to handle, propose, and execute for the dealer roadshow and Marketing Roadshow events, manage to overachieve and break record for the event. • Collaboration with Sales team, Marketing team and Product Marketing team to come out with the campaign, in store promo, store opening, launch event and roadshow mechanism ideas. • Propose, prepare, and discuss campaign mechanism ideas to Retail & Marketing management team for every festive seasonal event in all HONOR brand store. • Handling and propose in mall branding site for the new product launch, discuss with the region team, in mall branding agency, mall management and internal procurement side to proceed the whole process to get the thing complete within the timeline. Procedure guideline including the new application, visual change, rectification production and renewal schedule. • Oversee quarterly budget with finance team • Clear deliver and communicate the campaign, store opening, in store promo and roadshow message to all the regions and stores to ensure the event mechanism is smooth to proceed. • Align and discuss the design of campaign, events and in mall branding visual with marketing team designer. • Proceed printing with supplier and make sure the campaign material is successful deliver to the stores, malls, and events location. • Analyze sales and revenue reports and make forecasts or postmortem for every events. • Sponsorship and collaborate with mall management for the festive campaign and events. • Monitor and supervise region retail executive to deploy the POSM in retail stores to maintain the product awareness and stores reputation. To ensure region and stores are following the POSM display guideline and submit the report by every new product launch. • Handling and managing the new product POSM purchase from HQ or local source by local agencies.

• Services existing accounts, obtains orders (sell in), and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets. • Focuses sales efforts by studying existing and potential volume of dealers. • Submits orders by referring to price lists and product literature. • Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. • Submits system for dealer’s monthly collection and statement. • Delivery message (sales promotion) and installs sales POP or POSM to selected outlets. • Monitors competition by gathering current marketplace information on pricing, promotion packages, products/new products, delivery schedules, merchandising techniques & etc. • Recommends changes in products, service, and policy by evaluating results and competitive developments. • Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Retail Operation 2017 - 2018 • Optimize geography contribution through dealer, brandstore and following process. • Develop and maintain strong working relationship with region field support and client services. • Evaluate sales reports, decisions and departments results on established goals. • Establish strong relationships with internal departments and contacts. • Lead and develop retail meetings’ planning and organizing. • Prepare and submit paperwork (brandstore agreement) to management on time. • Handling all the brandstore product accessories display. • Collaborate with 3rd parties’ accessories distributor to develop the sales in brandstore. Retail Marketing 2019 - 2021 • Collaborate with marketing team and product marketing come out with the campaign ideas. • Present and discuss ideas to Retail & Marketing management team for the upcoming festive seasonal campaign. • Oversee quarterly budget, this budget I used for running new campaigns and maintain existing campaigns. • Deliver the campaign message to all the region and stores to proceed. • Align and discuss the design of campaign visual with marketing designer. • Proceed printing with supplier and make sure the campaign material is successful arrive in stores. • Execution and analyze campaign performance of retail marketing campaigns. • Analyze sales and revenue reports and make forecasts. • Handling and align with agency for the In Mall Branding for upcoming product launch, visual change, contract renewal, new site application, rectification production and oversee budget. • Sponsorship, collaborate with mall management for the festive campaign/event. • Manage to handle the dealer quarterly incentive trip package and agenda with agency. • Assisting and controlling the new product launch budget for product marketing team through the system. • Plan and oversee in- store promotional events or displays • Deal and align with product marketer, procurement and supplier for the new product POSM • Monitor and superv

• To ensure the effective management of all retail staff and volunteers and to ensure adequate staffing levels throughout the Samsung Stores. • To give support to staff so they have the opportunity to develop their skills in the role and to achieve growth in sales every quarter to hit their target. • To ensure that all performance issues, and other issues within the shop, are addressed in an appropriate and timely manner. For the example, we have mystery shopper survey every month. • To handle the staff grooming from the top to bottom. For the example, hair, uniform, name tag, lanyard, pants and shoes. • To manage their incentive sales out every quarterly and pay to the dealers whoever achieve. • As the Retail Operations team, to develop, implement, review and monitoring the retail operating plan and budget. • To take responsibility for their every month sales out and report to management. • To handle their shop promotion and marketing to bust up and help their sales in every outlet. • To make sure their outlets maintenance and stock tracking. • To do those POSM and premium items in every outlet. For example, Samsung generic paper bag, uniform, name tag, lanyard, badges, mobile standee, poster, items display in planogram, flyers and etc. • To grow sales profit, and to motivate staff to achieve this same goal. • To maintain and issue those agreement and documents for all outlets. From opening until terminate. • To communicate and deal with all dealers regarding any issue from outlets. • Working with many different departments in retail team to ensure everything will be going smooth with the stores. • Maintaining the strict confidentiality of all information acquired especially with regard to staff. • To manage and ensure a strong communications network with the aim of developing effective working relationships. To providing regular feedback to assist with, motivation, performance management and continued support.

• Explaining to customers on the different types of loans and credit options that are available, as well as the terms of those services. • Obtaining and compiling copies of loan application’s credit histories, corporate financial statements, and other financial information. • Analyzing applicant’s financial status, credit, and property evaluations to determine feasibility of granting loans. • Meeting up with applicants to obtain information for loan applications and answering questions about the process then handling customer complaints and take appropriate action to resolve them. • Submitting applications to credit analysts for verification purposes and recommendations and loan approvals within specified limits, and referring loan applications outside those limits to management for approval. • Working with clients to identity their financial goals and to find ways of reaching those goal.

• Handling and organizing NICHE 2011 (National Innovation Conference Higher Education) in Berjaya Times Square. • Discussing training program requirements to each particular client. • Key in and insert the client database through the newspapers. • Making calls and setting up meetings or training programs with clients. • Working with colleagues and assisting with the formulation of marketing strategies. • Updating client’s database for the training programs. • Liaising between the client and president by maintaining regular contacts with both sides, ensuring effective communications. • Negotiating with clients on the details of training programs. • Conducting researches for the proposal. • Arranging and attending meetings and reporting on key decisions. • Interpreting the client’s business needs in training programs. • Thinking creatively to produce new ideas in meeting.

• Making calls and following up clients to make daily appointments. • Recommending company advertising packages to the clients through telephone and the internet. • Sending out company proposals or services to clients who have interest with our packages. • Meeting up with clients to propose creative & powerful advertising & marketing plans to the clients. • Updating company offers, events or latest discounts and promotions and share to all the online websites such as Facebook, forums etc. • Suggesting friends in Facebook friends to our company Facebook account (Wesale.com.my).

• Helping people or tourists to plan and organize all trip services which include tour, meal and hotel etc. • Providing a good and full package trip or services for tourists to enjoy and know more about our country and culture. • Handling all admin and basic office work. • Preparing and arranging documents and payments for tour or event. • Handling government procedures, telephone coordinators, preparing budget and event lists. • Organizing simple events and parties for office.

• Introducing and selling different product range. • Assisting and making recommendations to customers. • Issuing sales memo. • Closing sales.