Jun Yuan Saw
IT Support Engineer @ SMC Automation (Malaysia) Sdn. Bhd.
Malaysia
Selangor
Computer Software
IT Hardware Support, Service-Level Agreements (SLA), SharePoint, Visual Basic for Applications (VBA), Microsoft Excel, Microsoft Power Automate, Microsoft Power BI, Microsoft Forms, Customer Service, Product Knowledge, Adaptability, Workplace Responsibility, Microsoft Office, Time Management, Information Systems, Java, Python (Programming Language), Team Collaboration, Easily Adaptable, Communication
Experience
IT Support Engineer
SMC Automation (Malaysia) Sdn. Bhd.
Subang Jaya
IT Intern
KHIND Malaysia
Malaysia
Data Science / Analytics - Designed and developed Power BI dashboards for employee engagement survey analysis, dealer productivity and geographic coverage analysis, and competitor financial benchmarking across 5 Malaysian home appliance companies - Extracted and transformed data from multiple sources including Amazon Redshift and Excel to support business performance analysis and management decision-making - Delivered actionable insights through interactive dashboards, enabling faster and more accurate reporting for HR and business teams IT Infrastructure - Designed and deployed an HR onboarding and internal communications automation system using Microsoft Power Automate and SharePoint. - Built automated workflows covering new joiner notifications, onboarding reminders, welcome emails, and organisation-wide announcements - Developed and documented an internal phishing awareness landing page as part of a company-wide cybersecurity awareness initiative - Provided end-user IT support including laptop reformatting, OS setup, and full device migration — transferring data and user profiles to new devices
Sales Representative
Tan Ngan Lo Herbal Tea Cafe
Subang Jaya, Selangor, Malaysia
- Customer Service: Served customers by recommending herbal drinks based on their needs and preferences, ensuring a friendly and welcoming experience. - Cashier & Stock Handling: Handled daily sales transactions, maintained cleanliness, and monitored inventory levels for restocking. - Product Knowledge & Preparation: Learned and explained the benefits of various herbal ingredients while preparing drinks with accuracy and care.
Sales Executive
Twins Property Sdn Bhd
Klang, Bandar Botanic, Selangor, Malaysia
- Administration Assistant: Managed tenancy documents, billing, and daily office tasks to ensure smooth administrative operations. - Vacant Property Inspection: Conducted regular site inspections, reported unit conditions, and coordinated repairs for vacant properties. - Sales Executive: Handled property viewings, followed up with clients, and supported the sales process from inquiry to closing.
Education
Management and Science University
Major: Management Information System. Faculty of Information Sciences and Engineering
Subjects: Data Network & Security, Web Programming, Management Information System, etc
Management and Science University
Subjects: Accounting II, Economics II, Business Mathematics, Introduction to Computer Science, etc
Jun Yuan Saw's Contact Information
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