Jumana Baik

• Identify and assess training needs within a company. • Meet with managers and supervisors to ascertain needs. • Conduct surveys and follow the training courses action plans. • Train employees for specific jobs. • Develop, organize, conduct and evaluate training programs. • Create teaching materials and literatures. • Teach skills such as computer applications, phone systems, product assembly, policies and procedures, and inventory planning. • Hold meetings and presentations on learning material. • Plan, organize, and implement a range of training activities. • Train new hires as well as veteran employees. • Conduct orientation sessions to assess level of skills. • Help employees improve upon or enhance existing skills. • Develop programs that groom lower-level employees for executive positions. • Evaluate training effectiveness. • Modify training programs. • Hold workshops and lectures.

• Responsible for the management of sales, and relationships with particular customers. • Maintains the company's existing relationships with group of clients • Responsible for managing several accounts and often being the face of the company to many clients. • Achieving high sales targets and goals. • Building new business relationships using existing industry contacts. • Providing clients with excellent service and support. • Championing the customer/client at all levels internally and training Account Managers to efficiently represent the customer. • I also work with the Design and Development team. Designing proposals, designing training courses to number of clients and also suggesting the needed courses that will cover their training needs.

• Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.