Julius Agbene Agbo

Managed end-to-end back-end transaction workflows, ensuring 100% compliance with strict 5 to 10-minute Service Level Agreements (SLAs). Executed the review and processing of high-volume digital requests via the bank’s centralized platform, maintaining data integrity and security protocols. Identified and flagged transaction discrepancies during the review phase, preventing potential financial errors and enhancing operational risk management. Collaborated with cross-functional teams to resolve platform bottlenecks, contributing to a seamless processing lifecycle and improved customer turnaround time.

Oversaw ATM cash loading and reconciliation, achieving 100% accuracy and reducing downtime by 15%. Optimized vault operations and daily balancing of interbank/intrabank transfers, foreign currency transactions, and e-payments. Automated daily reports with Power BI and SQL, cutting preparation time by 30%. Supervised cash sorting and tellering activities while ensuring compliance with regulatory standards. Enhanced customer satisfaction by resolving issues quickly and building trust.

Oversaw ATM cash loading and reconciliation, ensuring 100% accuracy and reducing downtime by 15%. Optimized cash vault operations, balancing daily transactions with zero discrepancies. Supervised cash sorting and tellering activities, maintaining compliance with regulatory standards. Handled interbank and intrabank transfers, foreign currency processing, and e-payment settlements (PayDirect, Remita, Ebills). Automated daily transaction reports using Power BI and SQL, reducing preparation time by 30%. Supported banking staff in task execution, enhancing customer loyalty and service delivery.

Built the Loaner Request and VoltGrid Sync Applications on the ServiceNow platform. Automated complex business processes using Flow Designer and scalable, trigger-based logic to reduce manual intervention and improve operational speed. Developed custom client-side and server-side scripts using JavaScript to implement robust business rules and data validations. Constructed intuitive user interfaces and Service Portals to enhance transparency and provide better visibility into service status for end-users. Managed infrastructure data and visibility by configuring CMDB and Asset Management modules to ensure a single source of truth for hardware and software assets. Designed an end-to-end Capstone solution for a real-world business problem, integrating AI Essentials and low-code capabilities via App Engine Studio.

Marketed and distributed mobile phones to retailers at wholesale prices. Built and managed customer relationships, increasing sales revenue. Prepared daily sales reports and maintained inventory records using Excel.

- Created visual content and managed production schedules. - Improved workflow efficiency through better team coordination.

Designed visual content and managed production workflow. Coordinated production schedules and improved turnaround efficiency.

- Supported new product research, design, and technology development. - Monitored and inspected equipment to ensure safe and efficient operation.

Participated in research, design, and development of new technologies. Monitored and inspected equipment to ensure optimal performance. Supported design and management of products from inception to completion.

Monitored and inspected operational equipment. Conducted technical troubleshooting and supported operational tasks.

- Delivered document processing and reports using MS Excel. - Coordinated administrative tasks and online services.

Delivered document processing, typing, and online services. Generated reports using Microsoft Excel and coordinated administrative duties.

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