Juliette Tourneau

Providing operational support for travel services and ensuring smooth coordination of itineraries, logistics, and partner communications - especially for trips to Europe as I am now based in France.

Full-time training /internship program (J1 visa) as a recent graduate ⇨ Program Logistics Management: Overseeing all logistical aspects of (inter)national travel programs, including contracting and coordinating with DMCs, luxury hotels (The Leading Hotels of the World, Four Seasons, boutique properties), cultural landmarks, restaurants, museums, and other key suppliers. ⇨ Collaborating closely with these partners to confirm comprehensive program details, such as daily schedules, activities content and timing, transportation logistics, rooming lists, lecture space rentals, and on-site special arrangements. ⇨ Managing vendor communications, reviewing invoices, and ensuring timely payments. ⇨ Itinerary Development & Cost Estimation: Designing and developing travel itineraries, including site visits, accommodations, and meal planning. Preparing preliminary cost estimates and drafting Proposed Program Itineraries (PPIs) for institutional sponsor approval. ⇨ Operational Support: Contributing to the creation of detailed trip logistics, daily itineraries, and tip sheets for Tour Directors to ensure smooth execution of travel programs. ⇨ Data Management & Reporting: Entering trip operations data (e.g., suppliers, rooming lists, trip components) into the Customer Relationship Management (CRM) system, ViaTour, and generating reports as needed for operational tracking and decision-making. ⇨ Partner & Stakeholder Relationship Management: Monitoring and maintaining positive relationships with all partners and stakeholders involved in the trips, ensuring seamless communication and collaboration. ⇨ Team Collaboration & Internal Systems Support: Working closely with the Operations team to ensure internal systems are updated, inventory is accurate, and trip status information is readily accessible to all team members for efficient planning and execution.

⇨ Participated, as part of the bilingual team, in the implementation of a pedagogical project consistent with the American Village educational project ⇨ Set up camp before participants arrive ⇨ Supported young participants (8 to 14yo) ⇨ Organized and ran the language activities program ⇨ Created and guaranteed the correct usage of materials

⇨ Territorial Strategies & Feasibility Studies: Collaborating on projects such as leisure programming for mixed-use facilities, rehabilitation of tourist accommodations, territorial planning, and cultural facility development. ----- Conducted documentary research, data analysis, and territorial diagnosis (socio-economic, geographical, accessibility, tourism supply/demand). ----- Conducted market research, benchmarking, and audience analysis to inform project direction. ⇨ Stakeholder Engagement & Consultation: ----- Interviews with B2B stakeholders to gather insights and ensure project relevance. ----- Created online questionnaires and participating in client consultation meetings to deliver tailored solutions. ⇨ Data Visualization & Cartography: ----- Used QGIS to create cartographic renderings that support data presentation and decision-making. ⇨ Business Development & Prospecting: ----- Drafted commercial proposals for international projects (Zanzibar, Senegal, Tunisia, China, Gambia, etc.) in response to RFPs.

Development of the tourist offer - Greenways of the Riom Limagne et Volcans territory, including : ⇨ Inventory, benchmark and recommendations concerning the signposting and development of the territory's camper van parks ⇨ Inventory of the territory's soft routes, competitive study, inventory of the flora, fauna and the heritage of the territory of these soft routes, proposals for mediation supports and facilities to punctuate and enhance the routes (interpretation panels, sound terminals, wooden deckchairs, etc.)

Flyer distribution and events in shopping malls Product promotion

Team project within the framework of my Master's degree at the UCA, a project commissioned by the Puy de Dôme section of the SMLH. Theme: Places of memory and tourist attractions in the Billom area. We had to assemble a file including a complete diagnosis of the territory and itineraries, mixing tourism and war memory, created from scratch by us and answering the specifications given to us at the beginning of the school year. At the end of the semester, we presented our "Boucles Billomoises" project, as well as our final report (including the diagnosis, interviews with stakeholders, strategic recommendations, and communication supports) to our sponsors and some actors of the Billom territory.

⇨ Welcoming and informing tourists ⇨ Sale of local tourist offer and products ⇨ Updating stocks ⇨ Taking bookings for activities, summer visits and cultural events ⇨ Creation of brochures and tours ⇨ Updating and modernising the tourist office website ⇨ Maintenance of the office and running the shop

⇨ Cultural mediation: welcoming visitors and conducting guided tours of Peufeilhoux Castle ⇨ Maintenance of guest rooms ⇨ Discovering a private tourist structure and its functioning

⇨ Unpacking the medical samples received and checking that the samples match the prescriptions

EIT Urban Mobility - Street Experiments for Sustainable and Resilient Cities - Superblocks: rethinking cities and urban spaces for citizens - Designing a Livable Neighbourhood: The Woonerf Concept UrbanShift City Academy - Green & Thriving Neighbourhoods - Accommodating Urban Growth - Circular Economy Strategies for Sustainable Development - Integrated Urban Planning

Master's degree in management of cultural projects and institutions - cultural and tourism support for territories Group projects included : - Creation of podcast's episodes around feminism and arts - Creation of a report to promote war memorabilia in the Billom region through tourism itineraries, as part of remembrance tourism - Organization of a book club at an international bookshop Courses such as cultural policies, economics and management in the cultural sector, DTP, international tourism, tourism and environmental mediation, travelogues

Master's degree in tourism development University Exchange - Fall Term - 12 credits - Montreal's urban heritage - Culture and tourism - Sustainable development of tourism territories - Marketing of tourist destinations

Bachelor's degree in arts, cultural studies and tourism Multidisciplinary studies including courses in art history, cultural mediation, communication, languages (english and spanish), territorial development, project management, business tourism, territorial diagnosis, tourism law, digital tools and economics applied to the sector.