Juliette Kistler

• Submit documentation to maintain compliance with state and federal regulations • Provide support to host home clients; e.g., preparing nutritious meals, administering medication as required and transporting to doctor’s appointments and day program

Internal audits, CAPA, Change Order approval, Document Control, QS improvement, NC Product Control process, trend reporting

Product complaint investigations and reporting Non-conforming item investigations and reporting Corrective and preventative actions (CAPA's) efficacy verification Internal and external audits

Provides Customer Service for Business Mail Presort customers. Assists Sales department with creation and maintenance of documentation Addresses non-conforming mail issues with customers Monitors internal production and quality processes Implements corrective and preventive action Conducts internal audits based on USPS Mail Preparation TQM requirements (ISO 9001:2000) Trains employees on Production, Quality and Transportation Best Practices

Responsible for the creation, revision and release of all documentation Maintenance of training program, corrective action plan, process deviations Responsible for compiling and reporting Production Daily Yield Reports Managed customer complaints

Maintain files on Training and Education events Responsible for the delivery of time-sensitive material to Account Executives Maintain Vendor Compliance database for employees

Led a team of inspectors/auditors Investigated and implemented corrective action for customer complaints Responsible for the creation and development of procedures

2002 - 2003 Investigated and purchased production equipment based on process requirements Developed procedures for the operation/calibration of instruments and equipment