Julie Hand

Managed a large CX program within the Telecom industry: survey questionnaire design, analysis planning, data interpretation, and reporting data insights/recommendations. Delivered both qualitative and quantitative analysis. Managed client relationship, including problem solving and analytic reasoning.

Managed the day-to-day operational activities and data management for several market research programs within the Travel and Hospitality industry, including proprietary research and multiple syndicated studies. I worked closely with a global cross-functional team leading project execution throughout the entire research process starting with survey design and sampling to data processing and reporting key trends and insights. I have been acknowledged by senior management for my ability to build strong relationships with clients across several programs and working efficiently both independently and within a team setting.

I managed multiple luxury hotel proprietary studies, working closely with client contacts and several internal teams. The main project tasks included updating survey design, collecting sample, processing and analyzing the data and delivering data online via the client's personal site. My responsibilities included several weekly and monthly client deliverables and continuously working on client ad hoc projects, maintaining a high degree of accuracy. In this role I was able to develop my analytical skills, independently manage large volume contracts, and create efficiencies within the projects' processes.

I was hired to assist with two luxury hotel proprietary programs and support other team members when needed. After showcasing my ability to quickly pick up company processes and multiple computer programs (SPSS, mTAB, Excel), I was able to own several project activities and was awarded full project management as an intern.

In just over a year, I held several different positions at Nordstrom. I was hired as a Sales Associate for the Point of View/Petites and BP departments and was able to build my personal trade with customers to 11%, creating appointments for events, and taking on a leadership role. During October 2011 - February 2012 I was a Seasonal Visual Merchandising Stylist supporting the visual merchandising manager. Lastly, I was promoted to Assistant Manager of Studio/Narrative/Dresses due to my passion and dedication to the store and the support from each manager I previously worked under. As the Assistant, I ran the Dresses and Special Occasion departments with four employees. I worked with the manager and regional manager on growing the business, sent replenishment updates to the buyers, tracked daily and weekly sales goals and coached teammates on selling. I gave out goals to accomplish daily, including the item of the month and opening credit accounts.

In the Management Development Program I educated teammates daily on goals and product knowledge and focused on daily/weekly/monthly sales goals. As a Visual Merchandising Leader, I utilized sell-through reports to help grow several brands within the store. I had the opportunity to travel with the District Manager which included new store set-ups, coaching new teammates, interviewing for sales and leadership positions, and implementing visual standards across the states of Michigan and Ohio. Within my tenure, I had many achievements including Teammate of the Holiday Season, Teammate of the Month (twice), increased sales in specific departments monthly, and completion of the Management Development Program.

Study Abroad - Paris, France Dean's List: Spring 2006 - Fall 2008 Minor: Marketing