julie marechal

 Collecting and analyzing customer information in French and English, by email and telephone  Resolving customer complaints/queries  Answering product and service questions, suggesting information about other products and services  Maintaining customer records by updating account information  Building long term positive relationships with customers  Interpreting relevant customer feedback to the management team

* Viewmy.TV is a London based Media Network company, offering free online TV from around the globe, social media technology as well as providing consultancy on all aspects of digital media. The Viewmy.tv Media Network has a portfolio of over 100+ specialist sites in its network. * My main tasks are: * Online Marketing: Managing our accounts on Facebook, Twitter, Youtube, Myspace, Flickr. * Accounts : Manage Team expenses + entered into Sage * Merchandising: design tshirts, shorts, polo shirts, mugs, mouse mats and business cards * Management : Make sure there is everything for the whole office * Keep all HR records * Keep the holidays calendar updated * Feedback if any requests from the team * Coordinate Team evenings out

Student Internship - Creating insurance certificates for expeditions in France and abroad -Administrative duties in the office including letter writing, picking phone and contact data base update

* Student Internship * Europe’s leading event equipment hire company. Created a database of potential customers, and making telephone contacts with prospect and developing customer loyalty * Translating documents from French to English

* Answering calls and emails in English and French * Resolving customer complaints * Building long term relationships with customer

Activities and Societies: operational marketing, commercial relations, Development of business units, English, Spanish, Communication and Information Technology