julie landman

senior technical writer

About

With many years of experience with technical content development, I have delivered quality document solutions for top organizations in the Financial Services and Technology industries. My employment history and impressive list of recommendations demonstrate my track record of success in planning, designing, and creating content that meets real user needs, as well as consistently delivering projects on time and on budget. Areas of expertise include: - Software end-user documentation in all formats - DITA and component content management - Content localization and translation project management - Content style governance

Country

netherlands

City

amsterdam

Industry

writing and editing

Skill

online help, technical communication, dita, technical documentation, snagit, user documentation, structured documentation, content management, management, agile methodologies, technical writing, information development, framemaker, software documentation, single sourcing, adobe acrobat, information architecture, online help development, user experience, robohelp, usability testing, manuals, information mapping, wikis, captivate, requirements analysis, documentation, software development life cycle, team management, content development, content management systems, software development, structured authoring, team leadership, xmetal, technical translation, end user research, xml, visio, sharepoint, microsoft word, ms excel pivot tables, writing, project management

Experience

owner and freelance technical writer

landman documentation design

1996-1 - 1999-1 · 3 yrs 1 mo

Provided documentation consulting services to a variety of clients, including Meineke Discount Muffler Shops and others.

technical writer

unisys

1999-1 - 2002-1 · 3 yrs 1 mo

Developed user assistance for the company’s workflow and imaging software, as well as supporting pre-sales product content for field personnel and potential clients.

documentation specialist

spc

1994-1 - 1996-1 · 2 yrs 1 mo

Produced documentation for Intellectual Properties Management software. Also, consulted on behalf of SPC with Electronic Data Systems and First Union (1995 to 1996).

technical writer and content strategist and dita specialist

software user assistance

2016-10 - 2017-3 · 6 mos

I am currently looking for a new career opportunity in the field of software user assistance and technical documentation. I have particular interest in opportunities that would benefit from my expertise in structured authoring (especially the DITA standard), content localization and translation, and information architecture.

documentation manager

s1 corporation

2011-1 - 2012-2 · 1 yr 2 mos

Managed a global team of technical writers over four different countries and time zones, delivering user assistance for a variety of online banking and financial applications. (S1 Corporation was acquired by competitor ACI Worldwide, Inc. in late 2011.)

senior technical writer and chief information architect

s1 corporation

2003-2 - 2011-1 · 8 yrs

Independently wrote and maintained user documentation the online banking and trade finance software. Responsible for definition and governance of the team's style standards, information model, and best practices, and oversaw the development of an online style guide. Led content conversion to a component content management system (CCMS).

technical writer

wells fargo

2002-4 - 2002-10 · 7 mos

Created user documentation for Wachovia's (now Wells Fargo) home-grown web content management system (CMS). Developed and led training on the CMS and provided ongoing support for CMS questions and issues.

manager, information development

aci worldwide

2012-2 - 2016-10 · 4 yrs 9 mos

Managed a global team of Information Developers (technical writers) for electronic payments and banking software. Contributed significantly to the transformation of the Information Development team from outdated, inefficient, and ineffectual practices to modern, efficient, and proven best practices for user assistance.