Julie Kamal

- Assisted in the transition of IT Contract Management & Accounts Payable due to a Government Reorganization while utilizing industry best practices; elicited business needs, created comprehensive business analysis documentation and functional specifications; analyzed and created appropriate business solutions to adjust to future business needs while maintaining effective stakeholder communication. Created Training plans and material and communicated changes to stakeholders. -Facilitated process design sessions with the Business Process managers, vendors and internal teams to define solutions needed and determine deliverable requirements and acceptance criteria. - Performed Contract Management functions on a highly complex and visible project (Moves Replat). - Experienced new IT Contract procurement procedures. - Researched existing IT solutions and provided recommendations according to requirements. - Performed Business Analysis functions on several projects, including Disaster Recovery and Windows 10 implementation. Worked with stakeholders to create a user interface that assisted in proper communication during the projects and created testing (UAT) scripts and strategies.

- Supporting the Government of Alberta with PeopleSoft IMAGIS problems with a specialty in PeopleSoft Finance. - Created daily and monthly Service Level Agreement reporting. - User acceptance testing. - Led the creation of the knowledge-base, process and procedures via IBM Watson.

● Led teams in Argentina and Slovakia to manage and maintain the Software Licensing for IBM’s Canadian clientele. ● Reviewed and continuously improved processes to ensure we maintain our Service Level Agreements and our client’s satisfaction. ● Created monthly billing reports as well as metric performance measurement reports. ● Ran weekly status update meetings with team member to ensure tasks are completed in a timely manner. ● Chaired a monthly presentation to department executives to review project progress. ● Reported client’s software consumption and prepared license purchase quotes to remain compliant and legal. ● Contract interpretation and implementation

Integration of application and infrastructure projects: ● Strengths include familiarity with all aspects of IT projects: project initiation, assistance with project planning and control, project communications and team mentoring and leadership, determining risks and solutions. ● Sizing the project effort (costing). ● On going revision and enhancing existing processes. ● Ensuring that the project implementation had minimum impact on the end users. ● Coordinating project efforts between different delivery towers and the clients. ● Presenting project results to management and clients through the analysis of ad-hoc reports and KPIs on each project. ● Researching applications, creating documentation and training of support personnel to prepare for project rollout. ● Change Management. Projects that I have successfully completed: ● SAP Rollout in North America: Worked with a team of over twenty members to consolidate forty-seven of our client’s application into SAP. ● New Client Site Opening in Edmonton: Assisted our client with opening a new site in Edmonton by preparing user ID's and helping with PBX and IT architectural setup. ● Mobile Synchronization for VIP Users in the United States and Canada ● Implemented the Rollout of a Web-based Procurement Site for Canada: Migrated 2,500 users. ● Initiated the Support Process Improvement for the Client’s United States Procurement Webpage: The site was rolled out with outstanding issues that caused our client financial and performance problems. This resulted in the client giving IBM an A+ for the first time since the application was rolled out. ● Change Coordinator to Monitor Infrastructure Changes. Worked with teams in Argentina and North America to coordinate the implementation of processes to proactively mitigate risk. ● “Lotus Notes R7” Upgrade: Worked with a team from North America and Europe to roll out the first Lotus Notes upgrade for 9000 users through the United States and Canada.

● Analysis and troubleshooting computer related problems. ● Performed second level support by handling escalations and problems that could not be resolved by peers. ● Organized changes that would be affecting the client’s Infrastructure, analyzed risks that are involved and brought up concerns in weekly meetings. ● Trained fellow peers on newly introduced applications. ● Performed ID administration functions by creating scan templates and VPN accounts. ● Performed the role of the Connections Coach for new IBM staff.