Julie Choquette

Identity and Access Management (IAM) User Lifecycle Management - Administered provisioning, updates, and de-provisioning of user and system accounts using SailPoint IdentityIQ and other integrated systems, ensuring alignment with security governance policies and accurate fulfillment of client requests via the ITSM software ServiceNow. Process Documentation Created and maintained comprehensive IAM process documentation across platforms such as Windows AD, Entra/Azure AD, and Mainframe ACF2/IMS supporting training, security compliance and operational consistency. Systems Access Troubleshooting Provided ongoing support and resolution for internal users experiencing IAM access issues promoting a more positive user experience and minimizing downtime. Security Awareness Contributed to the development and delivery of Security Awareness Training programs to promote best practices across the organization. Core IAM & Security Keywords - Identity and Access Management (IAM) - User Lifecycle Management - Provisioning / De-provisioning - Authentication / Authorization - Access Governance - Role-Based Access Control (RBAC) - Security Awareness Training - Compliance and Audit - Governance Policies Tools & Technologies - SailPoint IdentityIQ - ITSM ServiceNow - Entra ID / Azure Active Directory - Windows Active Directory - IBM-ACF2 / IBM-IMS - RSA VIA / Aveska - IBM Tivoli ITIM - Microsoft Office 365 Process & Documentation - Process Documentation - Standard Operating Procedures (SOPs) - Training Materials - Troubleshooting Access Issues Soft Skills & Attributes - Cross-functional Collaboration - Stakeholder Communication - Problem Solving - Attention to Detail - Analytical Thinking - Customer Support

• Provided high-level administrative support to Associate Vice Presidents and their teams in IT Security, IT Disaster Prevention, and IT Customer Experience. • Coordinated complex meeting schedules, prepared agendas and ensured seamless execution of department events to enhance team productivity. Managed internal and external correspondence, maintaining professional confidentiality • Developed strong organizational skills while ensuring seamless operations within a fast-paced environment at Canadian Tire.

• Maintained the RBC SharePoint database, ensuring compliance and audit readiness for all project artifacts. • Transferred tracking data from MS Excel to MKS database, enhancing reporting efficiency and user support. • Chaired weekly meetings with Project Managers, providing project status updates and fostering collaboration. • Created bi-weekly PowerPoint presentations for high-level management, effectively communicating project progress.

In my role at Ajilon's Professional Services Division, I successfully coordinated Nearshore projects, ensuring effective communication between teams in Canada and the US. I prepared comprehensive project plans and tracking sheets while managing project costs and billing. My attention to detail was crucial in assisting sales staff with time-sensitive documents, which required quick adjustments and accuracy.

Assisted the Ajilon Account Managers with gathering of required online skill testing and hiring paperwork of contractors relocating to the US through Ajilon. Tracking and maintenance of purchase orders between our Ajilon US offices and our Canadian office for our contractors working in the US. Organized Education Equivalency documentation, assisted with information for relocation, healthcare benefits and travel arrangements for our contractors going to the US. Tracked timelines of TN Visa's and organized extensions when required.

Ontario College Diploma in Music Industry Arts 2-year program covering technical recording, business, music contracts, and communications coursework.