julia voronenko

Developed and maintained client database MS Access - Created and maintained products/supplier database in MS Excel.

* Collected, analysed and prioritised issue reports from internal users. * Allocated task for execution and controlling task resolution. * Acted as a liaison between the developers team and business department. * Managed the process of change requests received from business department. * Worked with the developers team to ensure all steps in the change request are completed. * Undertaken User Acceptance Testing process, including writing test plans and functionality testing. * Corrected data-entry errors. * Provided BAU level 2 helpdesk support: responding to internal users calls and troubleshoot any problems related to the bank’s applications. * Tested initial and regular releases.

* Responsible for implementation of parts of new Business Day software system, testing initial and regular releases (Business Day software is for everyday transactions such as depositing/withdrawing money, foreign exchange, transactions with savings accounts/credit cards). * Took part in data migration process during implementation of the new software. * Corrected data-entry errors. * Provided BAU level 2 support.

Assured quality and performing integration of internal Business Day software system throughout continuous development process(The software is for everyday transactions such as depositing/withdrawing money, foreign exchange, transactions with savings accounts/credit cards). - Took part in data migrations to the new application. Helping to plan, execute and correct data. - Provided BAU level 2 support.

Provided BAU level 2 support. - Corrected data-entry errors.

Installation, configuration and maintenance of Russian leading accounting software systems (1C) - Customisation according to user’s requests using C++ language.