Julia Steiner

• Lead the firm’s day-to-day operations and identify opportunities to enhance the firm’s operational efficiency • Collaborate with senior leadership and departmental managers to define goals and objectives • Monitor KPIs related to the business function of each group and form strategies to correct variance from those targets • Build and manage the firm’s SG&A budget • Manage partnerships with suppliers and key clients to ensure consistent delivery of services and alignment with organizational standards • Identify potential operational risks, implement mitigation strategies, and ensure compliance with legal and regulatory standards

• Oversee the client life cycle and set controls and policies around client engagement, project budgets, receivables and collections. • Monitor KPIs related to the business function of each group and form strategies to correct variance from those targets (i.e., reduction of non-billable project time, invoicing targets, report turnaround time, accounts receivable reduction) • Build, manage and track firm’s SG&A budget • Manage firm’s licenses and memberships across all territories • Manage and implement various master service agreements with key clients • Oversee supplier relationships, including the implementation of MSA’s and reporting on same • Track client feedback and take action to correct client dissatisfaction where required through direct follow up and process improvement • Coordinate with stakeholders and management in integrating business processes throughout the organization

• Responsible for leading the firm’s day-to-day project operations and service delivery • Work with practice leaders to ensure they are being provided proper support by the project coordination and technical writing teams • Build, track and manage operating budgets for each business practice • Work with marketing assets, Principals and Team Leads to develop marketing plans for each practice that are consistent with the strategic goals of the firm • Track and report on sales data showing group trends and return on efforts • Monitor KPI’s related to the business function of the group ie: Effective Rate, DNB as a % of project time, revenue, WIP, mid-month invoicing, revenue per FTE and report turnaround time. Ensure all team members are within target ranges for KPI’s and form strategies to correct variance from those targets • Coordinate with technical staff and external clients for the intake of new files • Work with Finance team to execute invoicing and develop processes to support in the reduction of outstanding A/R, WIP, etc.

• Manage and lead the Project Coordination team for the Property Group in executing the day to day operations of each practice group, including the delivery of services to clients. • Work with Principals to build operating budgets for each practice that reflects training, marketing, capital asset purchases and other expenses. • Work with marketing assets, Principals and Team Leads to develop marketing plans for each practice that are consistent with the strategic goals of the Firm and the group. Monitor and ensure the plan is implemented and take a lead role in organizing and executing event strategies. • Work with Principals to ensure their groups and clients are being provided proper support by the Project Coordination and Technical Writing teams. • Work with Finance to support groups in the reduction of outstanding A/R, WIP, etc. • Monitor Key Performance Indicators (KPI’s) related to the business function of the group ie: Effective Rate, DNB as a % of project time, revenue, WIP, mid-month invoicing, revenue per FTE and report turnaround time. Ensure all team members are within target ranges for KPI’s and form strategies to correct variance from those targets.

• Manage and track client files from acquisition to completion • Act as internal hub within the Environmental, Health & Safety Group and Multidisciplinary Remediation Group • Coordinate with technical staff and external clients for the intake of new files • Track and report sales figures for specific practice areas • Manage and coordinate the production and delivery of reports and invoices to clients • Conduct and coordinate activities such as meetings, speaking engagements, trade show attendance, office tours and presentations, etc. • Supervise, mentor and assist junior staff • Develop and implement process improvements and efficiencies

• Manage and track client files from acquisition to completion • Act as internal hub within the Environmental, Health & Safety Group and Multidisciplinary Complex Loss Group • Provide point of contact to clients • Review, edit and format reports and presentations prior to delivery to client • Supervise, mentor and assist junior staff • Compile and analyze monthly/quarterly project status and file invoicing reports • Manage timelines within group • Liaise with third party vendors, labs and contractors • Develop and implement process improvements and efficiencies

•Manage and track client files from acquisition to completion •Provide support to the Environmental, Health & Safety Group •Review, edit and format reports and presentations prior to delivery to client •Provide project coordination and general engineering support as required •Process project time and expense slips and bill external clients monthly •Liaise with third party vendors, labs and contractors •Develop and implement process improvements and efficiencies

• Manage multi-level appointment timetables • Organize Physicians’ timetables and day-to-day schedules • Ensure all physicians, nurses and medical aestheticians are well prepared for appointments • Provide flawless front line and telephone service to existing and potential clients • Maintain client files and key accounts

• Organize, manage and execute events • Build and maintain client relationships and key accounts • Manage product inventory and orders • Prepare employee schedules