Juliano Pacheco

Experienced with remote support tools such as WEBEX, Bombgar, Teams, etc. Scheduling and deploying remote microcode upgrades to ensure Hitachi Vantara Customer and Partner environments remain current, looking to proactively maintain ongoing product health When appropriate, supporting our Customer Engineers and Partners to ensure successful Remote support of HRO (Hitachi Remote Ops) function and HRO operational escalations Undertake remote data collection, management and initial analysis of Hitachi Vantara diagnostic data Escalate cases when required to the appropriate Global Support practice teams which require in depth specialist analysis Contribute to Technical Knowledge Base by documenting technical problems and solutions Assist in ensuring agreed levels of service are maintained at all times, with exceptions escalated

Datacenter technical analysis and deployment engineering working for Dell Technologies. Collaborating alongside a dynamic team of professionals across the Information Technology (IT) spectrum to execute on-site, hands-on physical infrastructure activity for IT equipment (such as Servers, NetDevices, Storage Area Networks {SAN}, Windows OS (Active Directory) Support, etc.) physical cabling, parts / component replacements, physical hardware troubleshooting, and highlighting challenges – to enable efficient support of DC operations. Executing work-orders via ticketing queues and systems in a fast-paced environment. Participating in inventory, spare, cable, and related asset management, in sensitive internal High Business Impact (HBI) environments; to enable external compliance and regulatory audit preparation activities.

As a Field Engineer providing maintenance and support for customers like Shell and DHL on BeNeLux area (Belgium, Netherlands and Luxemburg). Troubleshooting on servers (HP, Dell, IBM, SUN) and Storages and Tape libraries. Onsite break-fix hardware maintenance, 24x7 support structure.

- Implementation and test of new equipment and technologies developed by ZTE such as GPON, IPTV, MicroMSAN, Switches, PTN and others issues as LACP, TL1, PPPoE, QoS on this equipment at Oi, TIM and Embratel's Lab; - Installation, configuration, maintenance and troubleshooting on Sun servers which works with Solaris OS, Oracle database and Veritas Cluster Service for the ZTE management system NetNumen U31 at the lab of big operators in Brazil (Oi/Embratel); - Supervision of the installation and configuration of ZTE PTN and LTE (BBUs, RRUs and antennas) equipment on LTE 4G Oi trial project; - Technical Support Designing, Testing and Troubleshooting of DSLAM at Oi and GPON at Embratel;

- Auditing and coordination of activities related with the implementation of Petrobras Datacenter's LAN and WAN networks in the new research complex such as structured cabling, testing and activation of Cisco switches (2960, 3570, 7010 and others), responsible of the activation of the fiber links provided by operators; - Daily reports via spreadsheets, interaction between the team leaders, responsible for auditing the installation of Telecommunications devices which will be use by Petrobras' servers, in addition to create an inventory of devices and materials to be installed on Datacenter;

- Technical Support Designing, Testing, Installation, Troubleshooting of MetroEthernet network at Oi.(Alcatel 5620 SAM, Cisco ISC, Datacom-Juniper DmView); - Troubleshooting with routers and switches (Cisco, Alcatel, Juniper and Datacom);

- Technical Support Designing, Testing, Installation, Troubleshooting of MetroEthernet and multiplex networks at Oi.(Datacom-Juniper DmView); - Support and failure analysis of DmView management server, based on Solaris and Windows, running Java platform and Oracle database.

- Technical Support Designing, Testing, Installation, Troubleshooting of MetroEthernet Network (Alcatel 5620 SAM, Cisco ISC, Datacom-Juniper DmView), Backbone routers, switches Cisco 7513 and GSR 12000; - NOC support and monitoring of network platforms, such as: Frame-relay Lucent and Nortel, E1 Alcatel and Ethernet ZTE;