Julian Minvielle

Partnerships: - Creation of Origen's Strategic Partner Program - Partner selection, enablement and training Operations & Customer Experience: - Daily management of operations - Redefinition of the Customer experience

Marketing • Development of the Web -Marketing Strategy • Development of the Community Management Strategy • In charge of the SEO • Networking and Presentation of the company during corporate events Partnerships: • Development of Strategic corporate partnerships Sale: • Development of the sales department strategy and creation of a training program with an internal evolution structure • Business Development • Management and coordination of a call center dedicated for sales Customer satisfaction: • Establishment of a customer satisfaction program Organizational Management : • Reorganization of internal processes per department • Coordination between the sales, accounting and Support departments

Business Development in Quebec and Ontario ( Canada): • Prospecting • Upsales with the current customers • Establishment and distribution of a new range of frozen products • Demonstration and direct sales in stores

In charge of a portfolio of 1,200 French and foreign hoteliers partners. Responsible for Accounts Partners: • Partner's retention • Sales of new products • Support from partners Marketing: • Creation cabinet Business Development in France and Abroad : • Prospecting • Negotiation and implementation of new partnerships Management: • Training of agents in a call center in France and a call center in Morocco, dedicated to Partners

Enterprise Development : • Prospecting • Database creation for the development of new partnerships • Involve in the development of the commercial offer • Creation of candidate forms and implementation of a management tool to manage participants / candidates • Introduction to Community Management

• Organization of promotional events for ESAM • Management of the promotional team • Promotion of IGS Group and ESAM during events

• Guest Home • Table and Bar Service • In charge of booking • Inventory Management

Customer Satisfaction - Multi -Brand: • Reorganization of the complaints handling process • Involve in an outsourcing project for the Customer's Department • Creation of reporting Customer Satisfaction - Brand AllSeasons : • Creation of a satisfaction survey for the certification of AllSeasons brand for the customer service relationship.

• Sale of advertising space • Advice and customer care • Team meetings management • Creation of advertising

• Aide administrative : prise de rendez-vous, classement informations • Participation aux entretiens de recrutement • En charge des plans de formations