Juliana Loch

VP Global de Clientes @ Wellhub

About

Executive with 20 years of experience driving growth, profitability, and customer experience across Latin America, the U.S., and Canada. Currently, I am the Customer Experience Director at Amazon Brazil and a board member, contributing strategic vision and a results-driven approach. I have led businesses in multiple countries across the region, living in different cities and developing a deep understanding of the cultural nuances that impact business success. Throughout my career, I have tripled revenues, scaled teams, and ensured sustainable growth in global companies such as Amazon and Volvo. I speak the language of business, which allows me to connect customer experience with sustainable growth and profitability. I am a keynote speaker on Career Development, High Performance, and Customer Experience, as well as a mentor to executives across the Americas and Europe.

Country

City

Brazil

Industry

Retail

Skill

Operational Excellence, Sales Growth, Performance Metrics, Executive Leadership, Customer Experience, Customer Experience Transformation, Management, Finance, Negotiation, Business Strategy, Strategic Planning, Microsoft Office, Business Planning, Microsoft Excel, Team Leadership, Microsoft PowerPoint, Microsoft Word, Leadership, English, Continuous Improvement

Experience

VP Global de Clientes

Wellhub

2025-7 - Present · 1 yr 3 mos

Brazil

Director of Customer Experience

Amazon

2023-9 - 2025-6 · 1 yr 10 mos

Brazil

Director Sales Division

Amazon

2022-4 - 2024-3 · 2 yrs

Brazil

As the Director of Vendor Management, Pricing, Programs, Deals, and Efficiency, I exceeded growth targets within the first three months, optimizing vendor relationships and introducing innovative pricing strategies. Building strategies and targets for the business, leading initiatives to increase profitability and, creating trusted relationships with vendors.

Head of Finance - Traditional Sortable Softlines

Amazon

2021-5 - 2022-5 · 1 yr 1 mo

Canada

Oversaw finance sortable network (97% of the business) leading a team of 23 and successfully expanding operations through the opening of new Fulfilment Centers.

Country Manager

Volvo Group

2015-7 - 2021-5 · 5 yrs 11 mos

Canada

I served as Country Manager & Controller, spearheading transformative changes, tripling business revenue, optimizing processes, and ensuring uninterrupted customer service even during the challenges of COVID-19.

Trade Finance Manager

Volvo Group

2008-9 - 2015-6 · 6 yrs 10 mos

Latin America

Structured the financing of Volvo Products for Latin America both Brazilian and international transactions through financial structures designed for the dealer network and / or specific deals. Performing risk assessments and credit analysis for transactions intermediate by traders, banks, financial institutions and insurance companies.