Juliana Tan

Lead Logistics and Allocator team for countries within South East Asia. Ensure forecasting with warehouse are regular with inventory managed accurately. Works closely for intake forecast and sales forecast to ensure reality assumptions are in place. Ensuring E-commerce is well supported with the growth speed of the business Key achievements & operations  Savings of >60% for transportation importation for local countries  E-commerce Business increase by 200% with minimal impact to productivity and time  New ERP and POS project system change to drive efficiency of total business  Crisis management on COVID with warehouse, business and ecommerce business for TH, MY, SG

Lead Commercial and Marketplace Operations team and Influences leadership on developing and implementing strategic initiatives such as balance supply chain flow of orders from customers. Resolve and optimize processes for sustainable long-term growth with internal and external customers. Roll-out and align with Global Service Strategy and sets framework for discussions across all commercial teams and customers on divesture, investment and alignment plans. Provides operational support to focus on the most effective mechanism that serve the marketplace. KEY ACHIEVEMENTS & OPERATIONS ➡ Successfully identified Direct Ship Optimization initiatives ➡ Identified and developed Cost to Serve model ➡ Balanced the SEA sales order flow to spread the supply chain from a heavy front load of 83% to 48% ➡ Reduced SEA services from 141 to 65 ➡ Automated the allocation in order management SAP tool from 0% to 85%

Hired, trained and coached a diverse team of Customer Service and Operations Executives and Manager managing the South-East Asia Nike Business. Manage 3rd party consumer service team through 3rd level escalation. Managed team on S&OP, Supply Chain Reviews, SEA Commercial Leadership Team, Net Ship, Sales and Operations. Implemented, enforced and audited SEA policies and procedures. Generated KPIs for team to ensure inventory was optimized through a healthy order book working with cross functional teams and customers. KEY ACHIEVEMENTS & OPERATIONS ➡ Supported the improvement of SEA business through successfully working on yearly strategic plans ➡ Worked directly with strategic accounts and internal leadership team to resolve complex issues ➡ Received 2016 SEA Nike Maxims award, developing a tool to semi-automate returns order creation with invoice reference reducing 2-3 weeks processing time to 2-3 days ➡ Centralized SEA Customer Service Team from 5 countries to a regional focus: from 2 headcount per country to a centralized department focused on accounts

Manages team of 18 customer service executives and reps spread out in 5 countries to ensure the customer operations and order management processes and forecasting are smooth Provides solutions and guidance to department and other departments Connects commercial goals to supply chain targets and KPIs and vice versa Forecast planning & execution

Responsible for Order and Delivery Management of all Malaysia accounts. Actively involved in 3PL Management – training, creating SOP and resolving issues. Conducted process improvements to speed turnaround time by aligning creative processes with customers. Undertook monthly Shipment forecasting analyzing late deliveries, rollover risk, pull forward opportunities and credit risk. Connected with retail partners, building relationships and updating orders. Reviewed Supply Chain on DIFOT performances. Nominated as SEA Business System Analyst, balanced inventory for Nike Factory Stores Across SEA and Trainer to new Customer Service in Singapore, Indonesia and SEA NFS. KEY ACHIEVEMENTS & OPERATIONS ➡ As SEA OM Business System Analyst balanced inventory issues with system. Successfully addressed misbalance of 40K units to 0 through building and implementing improved SOP and procedures ➡ Managed SEA Hub migration & transition – training, creating SOP for 3PL, process (From 3PL Crisis management resolving issues to integrating a new 3PL with bigger scope) ➡ Global Nike maxims finalist 2012, bringing Nike’s culture to SEA (Voice of employees, building team openness and spirit across South East Asia at all levels) ➡ Presented Global maxims award to winners Awarded SEA Maxims award in 2011 (Do the right thing), developing SEA Operations SharePoint development

Responsible for Order Management, Inbound and Delivery Management and purchasing from source. Undertook Inventory Management, Customer Services and managed all businesses across 3M – Consumer Goods, Industrial Tapes, Security, Medical, Electronics Business. KEY ACHIEVEMENTS & OPERATIONS ➡ Created database on sample request for e-form ➡ Delivered 95% on-time delivery for total country ➡ Successfully implemented LEAN Six Sigma Green belt project – Automated 3PL Issue log ➡ Converted over 20 accounts from 0 to 3M Online ordering system ➡ Involved in LEAN Six Sigma Green Belt Project – auto pricing system ➡ Member of LEAN Six Sigma Black belt project – SKU rationalization

Key areas of responsibility include Customer Order Management, Inventory Management and Telesales. Attended to customer queries and complaints. Created CRM Database, Inventory Management Process and Tools. • Order entering of customer purchase orders • update customers on stock inventory report • attend inquiries and orders from customers, distributors and vendors • check incoming shipments from SOS and advise customer on ETA of goods • Inventory stock counting • attending to suppliers and getting price quotations for items • arranging new business appointments and providing quotations

Order Management - Handling Malaysia Key accounts on FMCG, Medical, Electronics, Chemical and security End to end supply chain operations - buying, planning, order processing, customer service (B2B) to delivery Lean Six Sigma trained with green belt, black belt project participation and project completions.