Juliana Briera

Evaluate design and operating effectiveness of Supplier business process controls. Conduct transactional testing and on-site reviews of the control environment for Suppliers and/or Law Firms supporting Collections and Recovery. Perform testing and assessments of Supplier and/or Law Firm financial, operations, and risk trends and develop and implement the most appropriate examination coverage (timing and extent of work). Identify, analyze, and report key risk indicators and conduct studies to enhance effectiveness of risk mitigation measures. Proactively monitor adherence to policies and procedures and analyze and communicate impact of risks and losses (actual and potential) with guidance for identifying and implementing solutions/corrective action. Assess issues identified during exam assignments or special projects, in light of known business risks, and develop recommendations to strengthen internal controls and improve operational efficiency. Utilize knowledge of the business to document the issues and escalate as appropriate. Proactively engage with business partners on open issues arising from audits, controls testing, and on-going risk reviews and trends for closure. Participate in cross functional risk management initiatives. Lead or participate in monthly/quarterly calls with business partners based on a control agenda. Continue building knowledge of internal policies and procedures, banking and consumer regulations/laws, and accounting principles in order to recommend and implement necessary enhancements/improvements in the control testing environment and to minimize the risk of noncompliance.

Applied critical thinking, communication, and retention strategies to bolster team efforts and drive business enhancements. Spearheaded “Excellerate” program, innovatively recognizing specialists, identifying improvement areas, and utilizing data analytics for informed decisions. Formulated business cases to enhance processes, crafting succinct executive summaries, procedural documents, and related materials to offer insightful guidance for leadership determinations. Pioneered an accelerated learning initiative, nurturing prospective leaders through targeted training and ongoing feedback. Lead by example and coach on key behaviors to drive results. Identify and implement ways to support inclusion and diversity as a member of the Adelante leadership team. Management an Cross-Skill Team Card and Retail.

Develop and lead team of Specialists Lead by example and coach on key behaviors to drive results Responsible for performance management Select and retain talent Identify ways to support inclusion and diversity Resolve employee and escalated customer problems and inquires Operates with urgency and meet deadlines Communicate both verbally and written Relationship management Conflict resolution skills Prioritize diverse workloads Participates in execution of strategy Specialized functional or technical knowledge that allows for independent thought and action on important department activities Required to abide by all applicable regulatory and department practices and procedures Drive risk and control initiatives

• Managing individual support queue • Communicate with client on estimation for completion of all incidents • Document internal or client communications in the incident tracking system • Details investigation and document of potential defects • Assist client with software updates • Experience with SQL and report writing tools • Managing Individual Support Queue • Creative Problem-Solving Skills • Import of xml data through the translator • InfoMaker • XML Exchanger

• Performed commercial teller transactions • Operated ATM deposits and reload cash • Deliver friendly and professional customer services • Handled Large amounts of cash