Julian-Felipe G.

●Ensuring that the enriched data, once validated, was correctly mapped and synchronized into clients central Salesforce CRM. ● Consult with the marketing and operations regarding their new techstack as well as point them in the right direction for third party support. ● Created workflow and automations that assisted in the SDR’s day to day. ● Used excel to create reports and gave product marketing leaders insight. ● Served as the Gong Admin, auditing the system as well as provisioning users.

Administered Gong and NICE Nexidia platforms supporting over 500+ active global users across NA, EMEA, and APAC; managed user lifecycle, role hierarchies, permission sets, and license provisioning. Integrated Gong with Salesforce CRM, enabling seamless data synchronization for Revenue Intelligence use cases and driving platform adoption. Developed and maintained scalable admin processes across platforms including CXone (inContact), Gainsight, and Gong; ensured compliance and efficiency across multiple departments. Created and documented user stories in JIRA, aligned with Agile methodologies (Scrum/Kanban), to track feature enhancements and system upgrades. Collaborated with cross-functional stakeholders (Sales Enablement, Customer Success, Security) to align application capabilities with strategic business objectives. Conducted root-cause analysis and troubleshooting for platform errors; worked with vendor support and internal network engineering teams to resolve call analytics issues. Built and maintained dashboards and reports in Gong, Salesforce and Gainsight to monitor usage metrics, system health, and business KPIs.

Working as the main Gainsight Admin in the system automating NPS surveys to produce CTA’s for our CSM, Creating email templates to be sent out when a milestone is hit. ● Constructing reports and dashboards in order to analyze our gainsight instance ● Took on Ad Hoc projects from directors and CSM’s ● Automated Opportunity creation for the CS team to generate renewals

• Working with the Salesforce and Gainsight teams in order to have a single source of truth regarding the company's data. • Used V-lookups, Pivot Tables, Macros and X-lookups to analyze data in excel • Delivered Weekly Forecast meetings with leadership to discuss trends in revenue, highlighting growth and losses. • Created an operational dashboard and reports in Salesforce that allowed leaders and directors to have a top-down view of their teams.

• Engage with customers across all account segments, delivering 1: many programs and 1:1 success guidance to all premier customers from the hubs. • Offer tailored advice and insights to the customer in order to help them maximize current ROI and make them aware of the added value of other Salesforce products • Uncover customer issues, identify risks of adoption and provide a tailored plan of action. • Partnered closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers. • Engaged in open dialogue with customers regarding ways to improve and expand user engagement, and to solicit feedback in order to improve our product and service offerings. • Proactively identify risk areas, scope and customer expectations that could impact successful delivery, during the product testing and review of released features.

● Data Cleaning and management; navigating the salesforce platform to extract data. ● Salesforce Reports and dashboards management. ● Participated in business process analysis for opportunity management, discussing sales process automation. ● Tableau to create visualizations ● Created an operational dashboard and reports that allowed CSG managers and directors to have a top-down view of their teams. ● Extract, Transform, Load (ETL) Data using tools like: SQL, Microsoft Excel, Tableau, Tableau CRM and Google Sheets.

● Analyze, document and perform quality checks on over 100 daily Equipment Orders and Applications into an Access database. ● Created 33% of the Leads, 25% of the Equipment entries and 43% of the Applications in Nova Trac. ● Assigning leads in Salesforce and Rate Reviews in Vantage Point to over 65 sales representatives.

One Productions has become the go-to source for the nation's leading entertainment and concert promoters. Our crews have worked on production and staging for today's biggest names in music at some of the most popular amphitheaters, arenas, and festivals in the country. As the industry continues to evolve, so do our crews, our reputation, and our determination to satisfy our clients' growing needs. The Crew One name is recognized by touring professionals, corporate sponsors, and sporting organizations alike for the reliability, professionalism, and experience of its crews. • Configuring HD audio and video. • Building Stage • Team collaboration • Training New employees • Use problem-solving skills inorder

• Direct Marketing • Customer engagement • Sales • Educate customers on how products and services benefit them.

University of the People (UoPeople) It is the first non-profit, American-accredited, tuition-free online university dedicated to opening access to higher education globally. -Currently working towards my bachelor's degree in computer science

Atlanta Technical College is an accredited institution of higher education that provides associates degrees, diplomas, technical certificates of credit, customized business training, and continuing education services using state-of-the-art technology. Duled enrolled at YearUp Greater Atlanta for the Java Programming course.