Júlia Greco Ferreira

→ Leads the Organizational Excellence agenda, driving the design and execution of organizational models, governance, and processes, in close partnership with senior leadership. → Acts as a bridge between strategy and operations, ensuring role clarity, decision-making flows, and execution discipline in scaled environments. → Structured the enterprise process architecture and risk governance, achieving a significant reduction in operational deviations and strengthening internal controls. → Leads the Organizational and Cultural Program, with a focus on leadership development, engagement, and operational consistency. → Implements management models and corporate systems (SAP, Salesforce, ISO frameworks, and EOS), enabling decision-making, performance management, and customer experience.

Period marked by physical expansion, operational growth, and increasing organizational complexity, with direct engagement with senior leadership. → Led the Growth and Performance agenda, with accountability for Technology, Operations, People, Processes, Quality, and Facilities, as well as budget and payroll management. → Drove the company’s physical and operational expansion, including the opening of new units in São Paulo, Campinas, and Belo Horizonte, and the launch of the first physical retail location. → Led the implementation of corporate systems (SAP and Salesforce) across business units, establishing KPIs and monitoring routines for critical processes. → Built and developed multidisciplinary teams, with a strong focus on leadership development, people management practices, and performance metrics. → Contributed to the structuring of governance, budgeting, and incentive models, including the design of the Long-Term Incentive Program.

→ Took on managerial leadership of the Quality function, focusing on governance, processes, and operational performance. → Strengthened Quality and Process governance, expanding controls, KPIs, and executive routines. → Supported strategy-to-execution alignment, contributing to leadership decision-making. → Sustained standardization and continuous improvement initiatives in a growth environment. → Prepared the function for expanded scope, bridging Quality, Processes, and executive management.

→ Conducted process, people, and systems diagnostics for acquired companies. → Planned and executed the Post-Merger Integration plan, ensuring operational continuity and cross-functional alignment. → Acted as a focal point for cross-team communication, ensuring clarity of roles and workflows. → Planned and monitored the handover of activities to permanent organizational structures. → Coordinated team training on integrated processes and operating models.

→ Led Quality and Process initiatives, structuring governance, KPIs, and management routines. → Implemented and maintained the Integrated Management System, ensuring standardization and regulatory compliance. → Developed and monitored operational KPIs, strengthening alignment between strategy and execution. → Led the Processes and Quality team, focusing on efficiency, organization, and continuous improvement. → Managed the area budget, supporting strategic prioritization and decision-making.

→ Implemented and maintained the Quality Management System, ensuring compliance with regulatory requirements and internal standards. → Designed and led training programs and best practices, strengthening quality culture and operational compliance. → Developed and monitored quality KPIs, supporting decision-making and continuous improvement initiatives. → Managed risks and opportunities, ensuring operational control and mitigation of non-conformities. → Ensured regulatory and safety compliance, including internal safety programs and documentation with regulatory bodies (CNES, COVISA, and CRF).

Responsibilities → Managed the Quality Management System (QMS). → Oversaw the Quality Control laboratory daily operations, ensuring consistency and compliance. → Analyzed and addressed Non-Conformities, defining corrective and preventive actions. → Performed physical-chemical analyses in support of quality assurance activities. → Developed and implemented manuals and standard operating procedures (SOPs) for instrument operation and execution of analytical techniques.

→ Supported and operated industrial production processes, assisting routine activities on the shop floor. → Supported and operated quality control processes, ensuring adherence to operational and quality standards. → Conducted a technical study for starch and dextran determination in VHP sugar, contributing to quality analysis and process understanding.

→ Provided academic support to students in the General Chemistry course, assisting with concepts, exercises, and laboratory-related questions.