julia mccormick

Helping companies to achieve success through culture, development and business process transformation. Experienced Senior Manager in Business Transformation, Change Management and Strategic Planning. Certified ScrumMaster and Agile Project Manager with multicultural and International business experience.

* Successful delivery of multi-million dollar eCommerce websites * Primary liaison/facilitator between project team and client organization/business stakeholders * Executive reporting and financial forecasting/budget management * PMO direction on practices and standards for reporting, job role and Agile practices * Project Management for e-Commerce projects * Planning, scheduling, resource management, risk management, issue management, planning and priority setting, development and maintenance of project plans and budget oversight * Use of JIRA and JIRA Agile to plan and manage tasks, report on status and progress

* Manager, Agile Development * Managed Agile Development and Support Process * Pilot practice of Agile Scrum in Development and Support * Created development practices and coding standards across development teams * Drive departmental direction on coding practices to ensure quality, code maintainability * Manager, Custom Development * Managed 27 staff across multiple application support teams, providing support to internal clients on * Mission Critical Banking Services systems – financial reporting, trading, auctions and settlements * Release and Change Management roles for a variety of Java, Oracle and internally developed * technologies including High Availability Banking Systems * Managed business relationships across Bank departments, with all levels of management and * executive as well as external agencies and International banking partners

* Managed and coached a globally distributed team of 20 technical support analysts * Resolved critical issues for high-profile, worldwide customer accounts * Renewed support contracts with multi-billion dollar companies including BMW, Sony, American Greetings, and TD Financial * Influenced adoption of IBM process in the Cognos Customer Support organization * Mentored and motivated my team to maintain productivity during corporate restructuring and cost-cutting, while maintaining high customer and employee satisfaction * Collaborated with HR and senior management to motivate and attract quality talent, and reduced staff attrition by 10%

* Worldwide customer advocate for Rational products * Collaborated with customers, sales teams, and developers to improve customer satisfaction with product and services * Resolved critical customer issues with escalation and assignment to development * Represented Rational products on IBM councils that drive standards for Customer Support

* Led team, performed acting manager duties * Mentored and trained new testers * Managed Globalization and Accessibility testing * Developed automated test scripts using Rational tools to improve efficiency

* Managed two quality assurance teams with a total of 20 people * Created and supervised QA test plans for SearchServer and Knowledge Server products * Motivated team leads and team members to find product defects and create reproducible defect scenarios to facilitate their resolution

* QA testing on Java-based development projects * Streamlined software coding and testing, created QA standards and processes for the testing team * Taught a Software Quality Assurance course at Barbados Community College

* Software Quality Engineer * Product Reviews Manager * Technical Support Specialist