Julia Duhamel

Managing a team of experienced infrastructure-as-code engineers and product owners to deliver public cloud IaaS, storage, networking, and IAM services via our delivery pipeline. My team is accountable for the delivery of new services/products, providing design input and consultation for our business partners, driving product enhancements, and liaising with our vendors to plan for future product releases and improvements. Driving our strategic roadmaps, overseeing multiple products/product owners, handling vendor management activities including renewal of licensing/support contracts, and project/resource forecasting are encompassed in my role. In addition to managing my technology portfolio, a key part of my role as Senior Manager is in providing coaching and development opportunities to my team. It is my privilege to be able to create opportunities for learning and development by aligning the individual development objectives of each team member to our business objectives by building those assignments into our roadmap and team allocation forecast.

Summary - End-to-end delivery of employee collaboration/communication and mobility solutions within the organization, including a large scale migration to Azure/O365. Responsible for architecture/design, first time deployments and production readiness, operational transition, and day 2 support escalations. Beyond technical execution for specific products, key accountabilities of this role included aligning technology roadmaps to strategic objectives, developing internal chargeback/recovery models for the services and understanding TCO, and ensuring alignment to enterprise security standards and remediation of audit findings. Major technologies: - Exchange Server/Exchange Online - OCS/Lync/Skype for Business, Microsoft Teams - Actiance Vantage for compliance data capture of on-prem OCS/Lync/Skype for Business - BES 4/5/10, UEM/BES12, AirWatch, and Microsoft Intune - Support and integration efforts for eDiscovery/supervision for regulatory compliance - PowerShell and C# - Windows Server - MS SQL Server Major Projects: - On-prem to Exchange Online migration of 100,000+ mailboxes; developed custom in-house scripts for mailbox identification/batching/validation during a parallel Windows 10 migration program - Skype for Business to Microsoft Teams migration - Prior infrastructure build-out/migrations from OCS 2007 R2 > Lync Server 2010 > Skype for Business Server 2015 - Build-out/migrations from BES 4 > BES 5 > BES 10 Other: - Heavily involved with Active Directory, Azure AD/AAD Connect, and Active Directory Federation Services to ensure seamless co-existence in a hybrid (on-premises and O365) environment - Worked with Azure CA (Conditional Access) policies, MFA, tenant restrictions, etc. from a security perspective and was heavily involved with Office 365 network routing & Lync/Skype/Teams QoS - Significant scripting/development effort for custom reporting and metrics collection, 3rd party system integration, and solutions for lines of business requirements