anna juhasz

service manager

About

Love to be part of a whole and add what I can give to make the whole more valuable.

Country

hungary

City

hungary

Industry

information technology and services

Skill

team leadership, management, change management, customer service, project management, business analysis, microsoft office, it management, program management, software project management, itil, team management, sales management, outsourcing, it service management, it operations, leadership, process improvement, service delivery, it strategy, security, sales, communication, executive leadership, talent management

Experience

department manager

ibm data storage systems kft

2010-8 - 2013-10 · 3 yrs 3 mos

implementation associate

hewlett-packard

2008-1 - 2009-1 · 1 yr 1 mo

team leader

hewlett-packard

2007-1 - 2008-1 · 1 yr 1 mo

deputy team leader

hewlett-packard

2006-1 - 2007-1 · 1 yr 1 mo

team leader

it services hungary kft.

2009-1 - 2010-1 · 1 yr 1 mo

leading ~45 people at service desk

service manager

qualysoft

2015-12 - Present · 10 yrs 10 mos

mentor, client specific trainer, service desk coordinator

hewlett-packard

2005-1 - 2006-1 · 1 yr 1 mo

* Starting the whole mentoring programme as a project in Service Desk in order to reduce attrition * Responsibilities * ● technical support to Client and Service Desk Coordinators * ● help new hires to join the team, bridge role between new joiners and leaders/managers * ● coach people