Jürgen S.

Photovoltaics wholesale

• Reporting directly to the General Manager • Making sure that our rebranding and reopening is a success on the operations side • De-flagging of all Sheraton/Marriott procedures/products at the front desk • Setup of the new Opera Property Management system • Setup of policies and all standard operation procedures for Reception, Switchboard and Bellmen • Optimizing staffing • Ordering all operational equipment • Supervision and training of the team to the new brand standards • Creating new checklists • Ensuring SOP implementation in front office department and checking the same during routine operational checks • Support of daily operations in cooperation with the other heads of departments • Inspecting the front office department, public areas and rooms for cleanliness, ambience, service readiness, staff grooming & hospitality culture • Supervising the front desk team, bellmen and ensuring quick completion of work and follow up for satisfaction • Handling guest special requests, needs and complaints • Hiring talent and evaluating for job performance, position advancement, and termination

• Reporting directly to the Operations Manager/General Manager • Supervising 20 employees • Within 8 months the best GEI (internal guest feedback) since hotel opening • Managing the smooth transfer from Starwood hotels to Marriott International Inc. • Minimizing staff turnover • Assisting the Operations Manager in any way to ensure the smooth operation of the hotel • Liaising with the Operations Manager on a daily basis on all aspects of the hotel operations • Support of daily operations in cooperation with the other heads of departments • Ensuring SOP implementation in front office department and checking the same during routine operational checks • Inspecting the front office department, public areas and rooms for cleanliness, ambience, service readiness, staff grooming & hospitality culture

• Responsible for international real estate clients and markets • Creating and maintaining a strong relationship with possible clients and buyers • Responsible for the Andermatt market • Managing the Andermatt office • Active sale of “The Chedi” apartments in Andermatt – starting at 2.100.000,- CHF • Active sales of the “Andermatt Swiss Alps” Resort – starting at 300.000,- CHF • Active sales of the “Luštica Bay” Resort - starting at 200.000,- Euro • Active sale of individual luxury homes in the Ticino area – starting at 500.000,- CHF • Joint responsibility with the company owner for the Ticino market • Client communication and active sales • Supervision of all web-based content • Acquiring new clients • Acquiring new objects • Creating brochures and sales materials to support active sales

• Reporting directly to the Hotel Manager/General Manager • Key liaison between the hotel owner, residence owners and hotel management company • Supervising 49 residences and 65 apartments • Creating and maintaining a strong relationship between all owners • Handling of owner reservations, complaints and requests • Complete setup of the Residence Services department incl. staffing, Standard Operating Procedures • Creating monthly reports and financial statements • Maintaining complete knowledge of and complying with all hotel and residence policies and procedures • Setup of Opera Vacation Ownership System (OVOS) • Setup of the owners’ Website • Support of daily operations in cooperation with the other head of departments

• check-in and check-out of guests • some night audits • operating the switchboard • processing of reservations & walk-ins • rooming of guests • house tours • group handling • daily correspondence • involvement in internal and external major catering events (including EON AG Annual general meeting in Essen, WTA tennis tournament at Hamburg-Rothenbaum)