Judy Little

I develop and support customer relationships by designing logistics solutions for supply chain improvements. Hub offers multi-modal services and I enjoy working creatively with customers to fashion a needs-based result with successful implementation.

I worked with new and existing customers to improve time definite deliveries, retail must arrive by dates, white glove solutions, fund raiser transportation, and air replenishment orders.

Worked with clients to identify and support continuous improvements within the utility industry for service work such as gas leak detection, smart meter installs, meter change outs, meter painting and repair. Also maintained large contracts with the electric utilities to remedy stray voltage occurrences.

Managed corporate customer relationships that channeled across all YRCW brands including YRC Freight, Holland Transportation , New Penn Motor Services, and Reddaway Trucking. Many solutions were designed for long and short-haul LTL, regionalized next day delivery, and pool distribution. I successfully sold for our retail vertical team and helped design an internal strategy to prevent chargebacks in order to meet a must arrive by date at Dollar General for prepaid shippers via YRCW.

This was a favorite position that allowed me freedom to determine needed ship mode, negotiate reduced cost for delivery, final mile expedite combined with LTL services, as well as a specified delivery time or window within each project. Display resets, new book rollouts, movie releases, white glove service, grocery warehouse deliveries, and cold chain guaranteed deliveries in a dry van environment were just a few of my many fruitful challenges.

I opened a customer service center for YRC that supported 22 markets within a 6 state region. I learned to problem solve to meet customer satisfaction while leading 22 customer service reps and an inside sales team to do the same. This position offered the most growth in my professional career because I had to manage relationships both internally with our sales and operation professionals and externally with our customers to meet the same goals. The challenge was that our sales and operations did not have matching goals.

Managed local sales territory within two seperate areas of Montgomery AL and North Mississipi. Worked with customers to manage their transportation for the less than truckload within the North American markets.

Supervised dock operations in Monroe, Louisiana and other regional terminals as needed. This position taught me the true value of taking ownership of service and damage free delivery for our customers.

BBA, Management

Continued education, Executive Supply Chain Program